Operations Team Member - Hoover Met Complex

Sfa|Sfm Hoover , AL 35244

Posted 3 weeks ago

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OPERATIONS TEAM MEMBER- Hoover Met Complex

Sports Facilities Management, LLC

LOCATION: Hoover, AL

DEPARTMENT: OPERATIONS

REPORTS TO: FACILITY & SPORTS OPERATIONS MANAGEMENT

STATUS: PART-TIME

ABOUT THE COMPANY:

The Sports Facilities Companies (SFC) are the Nation's leading resources for the management and development of sports, recreation, wellness, and events facilities. As a turn-key solution for community leaders and developers alike, SFC services span the gamut of sports and recreation needs from sports tourism & recreation master planning, program planning, and feasibility through professional facility management services. Our 30+ managed venues and 1500+ team members, represented by the SF Network, welcome more than 25 million guest visits and produce over $250 million in economic impact each year.

SFC was awarded national and regional recognition as a Top Workplace by Tampa Bay Business Journal in 2022 and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

Hoover Metropolitan Complex is a world-class, multi-sport and event facility located in Hoover, AL just 10 miles south of Birmingham. The state-of-the-art Finley Center includes more than 83,000 square feet of uninterrupted multi-purpose space and Hoover RV Park features 170 pull-through spaces with utility hookups. The outdoor complex features five NCAA regulation-size baseball/softball fields, five multi-purpose fields suitable for NCAA regulation soccer, football, and lacrosse, 16 hard tennis courts, a playground, and splash pad. Hoover Met Complex is a member of the SFM Network, the nation's largest and fastest-growing network of sports facilities and is operated by the industry-leader in outsourced operations, Sports Facilities Management.

POSITION SUMMARY:

The Operations Team Member will be responsible for a variety of duties dependent upon the need for the day while providing participants with a quality program experience. This position is an active part of the conversion/changeover process before, during and after events. Duties require converting the facility and assisting with any event-oriented preparation/setup for shows or sporting events to run safely and efficiently.

PRIMARY RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO:

Provide courteous and friendly service to all guests and staff
Be responsive to guest concerns and direct to appropriate manager to resolve
Enforce facility policies and procedures
Have general knowledge regarding program options and facility events
Assist other departments as necessary
Complete special projects, daily assignments, and other duties as directed by management
Setup and take down of basketball courts, staging, risers, and other event related items
Ensure correct equipment is available for all games
Monitor play areas including turf and courts
Keep supervisor informed of issues and updates
Respond to all incidents, accidents, injuries, and altercations
Complete and file corresponding paperwork as necessary
Assist with daily maintenance and upkeep of department equipment

MINIMUM QUALIFICATIONS:

Ability to work with a wide variety of ages from preschool thru adult
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance is necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task and prioritize
Ability to remain calm and focused in difficult and stressful situations
Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members
Must work well with others
Must take personal initiative for the betterment of the team and facility
Commitment to the safety and wellbeing of others

WORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 40-50 lbs. waist high
Will be required to stand for extended periods of time
Will be required to work indoors and outdoors year-round
Must be able to work independently in a busy environment
Must comply with safety and health code standards
Facility has intermittent noise
Must wear proper uniform
Able to run/walk as needed

PREFERRED:

General sports knowledge
Able to work electric scoreboard

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