Operations Team Manager

Bank Of America Corporation Boston , MA 02298

Posted 4 months ago

Job Description:

Our Support Services team is an in-house marketing and fulfillment operation made up of 300 employees with intellectual disabilities, who support every major line of business within the enterprise. The group operates in Wilmington, Delaware; Belfast, Maine; Dallas, Texas; and now Boston, Massachusetts. Everything we touch affects the customer. Support Services gives individuals facing barriers to employment the opportunity to achieve financial stability and become successful members of their communities.

The Support Services Operations Team Manager is responsible for project and workflow management, employee engagement, coaching and developing approximately 16 employees and contractors, as well as process design and risk management. As part of the responsibilities of the role, the teammate will utilize communication and problem solving skills while developing working relationships with peers at all 4 Support Services locations in addition to multiple business partners related to each project. Throughout the tenure of the role, the teammate should gain exposure and acumen in risk mitigation, process design, coaching and training.

Required Skills:

  • Project management experience

  • Employee management/supervisory experience

  • Strong written and verbal communication skills

  • Strong interpersonal skills

  • Proficient in Microsoft applications - Excel, Word PowerPoint, Outlook

  • Strong organizational and leadership skills

  • Excellent time management skills

  • Results driven

  • Ability to motivate and drive results

  • Strong decision making, problem solving, and troubleshooting skills

  • Proven ability to manage multiple functions while managing the efforts of others

Posting Date: 06/21/2019

Location: Boston, MA, 225 FRANKLIN ST (MA1225), - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Radiology IT Operations Project Manager

Massachusetts General Hospital

Posted Yesterday

VIEW JOBS 10/15/2019 12:00:00 AM 2020-01-13T00:00 Reports to the Radiology IT Operations Sr. Manager, Project Management Office and is responsible for the management and execution of Informatics/Radiology IT initiatives, and projects that impact the Imaging Operating Model. . The incumbent is responsible for coordinating and participating in Informatics related projects that include, but are not limited to: • New System Implementations • System Upgrades • Integration with internal (Imaging) and external (Partners, Vendors) applications • Informatics Process Improvements. The incumbent will be responsible for the formation and leadership of multi-functional and cross-organizational teams. Projects teams may be comprised of various Information Technology (IT) resources from Informatics, Imaging, various vendors, as well as, departmental operation managers and line personnel. PRINCIPAL DUTIES AND RESPONSIBILITIES: The Radiology IT Operations, Project Manager role includes, but is not limited to, a comprehensive understanding of and responsibility for the following areas: * Strategic System Service, Support and Planning * Actively participates in Strategic Planning Sessions for Informatics. * Participates in Request For Information (RFI), Request For Proposal (RFP) projects and/or Statement of Work (SOW) development for product selection or product upgrades. * Participates in initial vendor negotiations and ongoing vendor management for assigned projects. * Ensures the process for project transition to ongoing production support is adhered to for assigned projects. Project Management * Responsible for managing up to three (3) projects concurrently and/or performing multiple roles (Project Manager, Test Manager, Training Manager, etc.) within projects being managed. * Responsible for communicating to project sponsors, stakeholders, team members and Imaging Leadership all relative project information. * Incorporates standard deliverables for "People", "Process" and "Technology" components for every project. * Owns the development, management and execution of all project plans and schedules. • Identifies and analyzes project risks and issues in order to formulate mitigation strategies and/or escalates project risks and issues to achieve resolution. * Responsible for project administration to include but not limited to, scheduling meetings, reserving conference rooms and conference dial in numbers, creating and distribution of agendas, meeting minutes, schedules, risk/issues logs and status reports. Business and System Analysis * Identifies and analyzes the impact to workflow and dataflow for all assigned projects and manages the project team to address all impacts. * Leads information gathering session with Imaging Operations and Administration resources to document all business, system and functional requirements for assigned projects. * Documents workflow processes for assigned projects. User Acceptance Testing/Training * Identifies and analyzes the specific areas for system testing and training needs for all assigned projects and manages the project team to address all areas. * Creates test plans, test case scenarios, test scripts and performs user acceptance testing for all assigned projects. * Creates training plans, training materials and delivers training to Informatics Support Staff for all assigned projects. MGH Imaging Informatics provides direct support for hardware, software, network and project management to 1,700 MGH Radiology employees across multiple locations including Boston main campus, Chelsea, Charlestown, Waltham, Revere and Danvers. The team also provides support to referring physicians from MGH, affiliated hospitals, and outside physicians worldwide. In addition to support and services, the team also coordinates with Radiology departments at other Partners affiliated hospitals and with various Partners IS teams. SKILLS & COMPETENCIES REQUIRED: * Self-Starter * Ability to carry out position with high degree of customer service, communication, teamwork, and timeliness. * Excellent listening, verbal and written communication skills • Must be courteous and polite in all communications and able to get ideas across in a non-confrontational manner. * Extremely organized and detailed oriented * Ability to effectively manage multiple priorities * Strong analytical and problem-solving skills * Team Player * Proficiency in MS Office product suite. WORKING CONDITIONS: * Cubicle/Office environment • May travel to various MGH/PHS Imaging locations • Expected to work during core business hours, however this position may often require working beyond that to meet project deliverables. The information contained in this document is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of individuals so classified EDUCATION: Minimum Required: Bachelor's Degree Preferred: Certificate : PMP Equivalent Experience – Bachelor's degree or 6 years of experience required EXPERIENCE: Required: • 5 years of Project Management specific to Enterprise Information Technology implementations required. 3 - 5 years of experience in a dynamic and fast paced (24x7x365) operations environment required. 3 - 5 years of experience working in a large (over 5,000 employees) organization required. Preferred: 3 years of experience working in a healthcare IT related field. Massachusetts General Hospital Boston MA

Operations Team Manager

Bank Of America Corporation