Operations Team Manager

Bank Of America Corporation Boston , MA 02298

Posted 4 months ago

Job Description:

Our Support Services team is an in-house marketing and fulfillment operation made up of 300 employees with intellectual disabilities, who support every major line of business within the enterprise. The group operates in Wilmington, Delaware; Belfast, Maine; Dallas, Texas; and now Boston, Massachusetts. Everything we touch affects the customer. Support Services gives individuals facing barriers to employment the opportunity to achieve financial stability and become successful members of their communities.

The Support Services Operations Team Manager is responsible for project and workflow management, employee engagement, coaching and developing approximately 16 employees and contractors, as well as process design and risk management. As part of the responsibilities of the role, the teammate will utilize communication and problem solving skills while developing working relationships with peers at all 4 Support Services locations in addition to multiple business partners related to each project. Throughout the tenure of the role, the teammate should gain exposure and acumen in risk mitigation, process design, coaching and training.

Required Skills:

  • Project management experience

  • Employee management/supervisory experience

  • Strong written and verbal communication skills

  • Strong interpersonal skills

  • Proficient in Microsoft applications - Excel, Word PowerPoint, Outlook

  • Strong organizational and leadership skills

  • Excellent time management skills

  • Results driven

  • Ability to motivate and drive results

  • Strong decision making, problem solving, and troubleshooting skills

  • Proven ability to manage multiple functions while managing the efforts of others

Posting Date: 06/21/2019

Location: Boston, MA, 225 FRANKLIN ST (MA1225), - United States

Travel: No

Full / Part-time: Full time

Hours Per Week: 40

Shift: 1st shift

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Operations Team Manager

Bank Of America Corporation