The Operations Team Lead provides front-line supervision of an assigned Collections team of approximately 7 direct reports with the result of satisfying and/or exceeding goals. Additionally, the Operations Team Lead is responsible for ensuring all collection activities completed by the team are in compliance with company policies, procedures and applicable state regulations. This is a working supervisory role; the Operations Team Lead is assigned and will work an inventory while also supervising an assigned team of collectors.
Primary Job Function
Coaches and motivates direct report collectors with the result of satisfying or exceeding production and compliance goals.
The Operations Team Lead will carry a 50% or greater individual collection goal while also managing others.
Updates collectors on the cash totals for the day. (This is completed hourly based on the schedule)
Coordinates with the Director of Operations to establish work flows for the team.
Builds work queues to fit the work flow set for the team.
Conducts at least one call review per week for each collector. This is equivalent to at least two or more call reviews a day.
Miscellaneous duties as assigned.
Secondary Job Function
Meets with Director of Operations to review statistics to identify any necessary plan of correction.
Assists the Director of Operations with call audits and inform the staff of results and requirements for improvement.
Coordinates the review of monthly performance reports to develop strategies for identifying areas of under producing segments of the portfolio and how to focus recovery efforts among the staff.
Assists in inventory management.
Knowledge and experience in collections
Knowledge and experience in skip tracing
KNOWLEDGE, SKILLS and ABILITIES:
Proven leadership skills
Ability to train and effectively motivate others
Knowledge of industry regulations
PHYSICAL SKILLS AND ABILITIES
Able to talk and hear clearly
Occasionally required to stand or walk and life and/or move up to 25 pounds
Premiere Credit Of North America, LLC