Academy, Ltd. New Bern , NC 28563
Come work at a place where we take pride in creating a workplace environment that values hard work, commitment, and growth.
At Academy Sports + Outdoors, our Mission is to make it easier for everyone to enjoy more sports and outdoors. The Operations team is the first and last line of defense in customer service, responsible for our checkout experience, asset protection, and inventory control. The Operations Team Lead supports these efforts at Academy by ensuring the team is executing to company standards and meeting our team goals. Through this important work, the Operations Team Lead impacts customer satisfaction, store profitability, and Academy's Mission.
Education: High school diploma or general education degree (GED) preferred.
At least two (2) years of relevant work experience required.
In-direct support of people and processes to drive operational excellence and expected sales targets.
Must meet federal and state requirements for selling and processing firearms transactions.
Must meet requirements to qualify to obtain/maintain FOID card (Illinois only).
Excellent customer service orientation; an effective problem solver and communicator with customers and team members.
Read, interpret and follow documents such as safety rules, operating and maintenance instructions, plan-o-grams and procedure manuals.
Prepare routine reports and correspondence.
Apply common sense understanding to carry out instructions furnished in written, oral or diagram form
Working knowledge of inventory software, order processing systems, Microsoft Office products such as Word and Excel
Acts as lead and provides guidance when needed to team of asset protection team members, cashiers and custodians to ensure that exceptional customer service is the priority of every interaction and for execution of operational tasks.
Assists manager with daily planning of operational tasks assigned to the store.
Oversees special or ongoing process improvement projects and initiatives.
Executes plan to ensure team members are compliant with established policies and procedures and applicable laws.
Assists with departmental zoning by providing support, guidance and overseeing the recovery process.
Actively participates in floor walks with Store Manager, Store Director, District Manager and Regional Vice President.
Process and maintain direct shipment forms, order and maintain supplies and receive and distribute mail.
Process firearm sales in compliance with federal and state law, including properly completing ATF Form 4473 and conducting background checks.
Required to complete Firearms Sales Certification Training.
Required to learn and follow company policies, procedures and safety rules.
Adhere to company work hours, policies, procedures and rules governing professional staff behavior.
Duties may change and team members may be required to perform other duties as assigned.
Physical Requirements & Attendance
Ability to work a flexible schedule including nights, weekends and holidays as needed.
Regularly required to talk or hear, stand, walk, use hands to finger, handle or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.
Occasionally required to sit, climb or balance.
Must constantly lift and/or move up to 30 pounds, frequently lift and/or move up to 60 pounds and occasionally lift up to 100 pounds with another team member.
Equal Opportunity Employer