Operations Systems & Security Supervisor

Description

Our Mission: Arapahoe County Department of Human Services (ACDHS) builds strong communities by promoting the safety, independence and stability of individuals and families.

Our Vision:To end the cycle of poverty and prevent abuse and neglect of children and vulnerable adults (using an integrated Two-Generation approach)

ACDHSuses an integrated Two-Generation (2Gen) approach to address all of the basic human services needs of the entire family unit. The2Genapproach begins with a mindset focused on family-centered program design, continues with the alignment of services and resources within the department as well as across multiple organizations, resulting in coordinated services to children and adults together (family) in order to create long term stability and sustainability.

The 2Gen approach builds well-being for families by focusing equally and intentionally on high-quality services in five areas of focus: early childhood education, adult education and employment pathways, economic security, health and well-being and social capital. This approach will help us achieve our core mission of breaking the generational cycle of poverty, preventing neglect and abuse and building strong communities.?

The Operations Systems & Security Supervisor provides leadership and management of Systems & Security Unit's delivery of service to more than 700 Human Services staff and partners. Ensuring direct reports processing of Personnel Action Forms within SAP, performing a variety of complex and technical duties associated with managing employee computer access, asset disbursement/recovery/inventory, maintaining multiple rosters and data bases as well as initiating, obtaining, and revoking appropriate state, internal and third party/vendor computer access for new and separating employees.

Duties

DUTIES:

• Directs and oversees the work activities of employee(s), evaluates, and manages performance, ensures adherence to all department, county, and governmental policies, and administers all time keeping, payroll and attendance related activities. Establishing clear, consistent objectives and expectations for staff and provides consistent coaching and corrective action when necessary. Collaborates with HR to ensure employee relations are handled timely and within policy guidelines.

• Oversees the PAF process within Human Services, to include changes in job number, code, title, pay scale group and level, employee group, organizational unit, cost center and personnel area. Serving as the Department's Security Coordinator to facilitate the security administration and access for County employees, contractors, and external end users; create, modify, and delete County accounts; grant appropriate access in County computer systems and maintain security groups in network drives.

• Utilizes Perform Mass Transfer of Cases function in Colorado Benefits Management Systems (CBMS) to mass transfer cases between offices, caseloads, units, or individuals. In addition to also performing mass transfers in multiple state and county systems.

• Works with Facilities and Fleet Management Department to activate, deactivate or update the access cards of Human Services employees, contractors, and volunteers; and maintains and updates access groups in CentrePoint, Arapahoe Plaza, and Oxford Vista locations.

• Manages the Learning Management System (LMS) accounts for the Human Services Department including scheduling of training events, managing employee attendance and registration information, and migrating historical data for Human Services employees.

• Provides technical assistance on County and State computer systems, IP desk phones and conference phones, Verizon, wireless devices as well as audio and visual equipment in CentrePoint, Arapahoe Plaza and Oxford Vista locations.

• Maintains the database of personnel data, position assignment, inventory of computer and wireless data equipment and security access information by acting as department liaison with the Facilities and Fleet Management Department and the County Information Technology Department to submit FIX tickets, Security Management Requests, Equipment Move Request Forms or Phone MAC Forms.

• Coordinates and leads in multiple elements of the recruitment and hiring process.

REQUIREMENTS:

Skills, Abilities, and Competencies:

• Gives and receives non-routine and non-recurring information, which requires extensive knowledge of a wide range of Human Resource information.

• Willing to take action to address security and department system needs without being requested to do so.

• Collaborating with other to reach mutually agreed-upon resolutions that fulfill the group objectives.

• Identifies and set priorities, plan, and effectively allocate appropriate resources.

• Provides leadership by adjusting one's approach to the demands of a particular task by taking and maintaining a position in a self-assured manner.

Behavioral Competencies (these are required for all positions at ACG):

Accountability Accessibility Inclusivity Integrity

Requirements

Education and Experience:

• Associate degree

• At least 3+ years of relevant experience

• At least 2+ years of supervisory/management experience

• Any equivalent combination of education and work experience that satisfy the requirements of the job will be considered.

Preferred Education and Experience:

• Bachelor's Degree

Supplemental Information

Pre-Employment Additional Requirements:

• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.

• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

Post-Employment Requirements:

• Will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check.

• Must be available to work on-call requiring evenings, holidays, and weekends to test state and/or local systems, applications, or databases for the Department of Human Services.

• Work locations and facilities are subject to change based on business needs. business need.

WORK ENVIRONMENT:

• Work is generally confined to a standard office environment.

PHYSICAL DEMANDS:

The following are some of the physical demands commonly associated with this position.

• Spends 50% of the time sitting and 50% of the time either standing or walking.

• Occasionally lifts, carries, pulls, or pushes up to 50 lbs.

• Occasionally uses cart, dolly, or other equipment to carry in excess of 50 lbs.

• Occasionally climbs, stoops, kneels, balances, reaches, crawls and crouches while performing office or work duties.

• Verbal and auditory capacity enabling constant interpersonal communication through automated devices, such as telephones, radios, and similar; and in public meetings and personal interactions.

• Constant use of eye, hand and finger coordination enabling the use of automated office machinery or equipment.

• Visual capacity enabling constant use of computer or other work-related equipment.

Below, please list any special physical demands associated with this position. For instance, exposure to hazardous environments, blood borne pathogens, extreme heat/cold, use of power equipment or machinery, wearing of PPE (personal protective equipment).

Definitions:

Occasionally: Activity exists less than 1/3 of the time.

Frequently: Activity exists between 1/3 and 2/3 of the time.

Constantly: Activity exists more than 2/3 of the time.

Some positions may qualify for the Public Service Loan Forgiveness Program. For more information, go to: https://studentloans.gov/myDirectLoan/pslfFlow.action#!/pslf/launch

Privacy Rights 24

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Privacy%20Act%20Statement.pdf

Privacy Rights 25

https://arapahoeco.gov/Human%20Resources/Work%20for%20Arapahoe%20County/Noncriminal%20Justice%20Applicant%20Privacy%20Rights.pdf