Operations Support Specialist

Come join our life-changing team building hope, resilience and well-being as an Operations Support Specialist at Avanti Center!

Shift Details: Full-time - 40 hours/week

Compensation: $42,000-$45,000 annual salary

Location: 10300 Flanders St NE, Blaine, MN 55449

About the job:

The primary responsibility of the role is assisting the program through securing and supporting incoming floor staff and clients. Additional functions include, but are not necessarily limited to, programmatic data management, operating as a DHS liaison, and floor coverage.

Essentials:

• Hiring management for floor staff

• Managing job postings.

• Interviewing and screening applicants.

• Orienting floor staff to their position.

• Performing reference and background checks.

• Following up on the interview process status.

• Staying current on the company's organization structure, personnel policy, and federal and state laws regarding employment practices in conjunction with VOA Corporate HR partners.

• Serving as a liaison with area employment agencies, colleges, and industry associations.

• Assisting with the initial set up of the new employee's HR file for onsite use.

• Intake coordination

• Coordinating with the Referral Coordinator, Clinical Supervisor, and Program Manager to review and identify referrals.

• Sending out pre-intake paperwork for client admission.

• Setting up intake meetings.

• Managing relevant paperwork for intakes.

• Facilitating a portion of the intake meeting.

• DHS & CARF Liaison

• Maintaining expertise knowledge on DHS compliance and 2960 licensing.

• Maintaining documentation pertaining to DHS compliance and 2960 licensing.

• Preparing files in anticipation of DHS interviews and/or investigations.

• On-site guide and point of contact for DHS reviews, investigations, and communication.

• Satisfaction surveys for youth, families, and 3rd parties.

• Coordinate with program director and program manager to review service compliance and documentation.

• Remain current on all contract requirements, accreditation and licensing standards and provide direction and support to facility staff on interpretation and expectations of the same in partnership with the Program Director and Program Manager.

• Provide liaison services and coordinate activities/audits during accreditation and licensing reviews.

• Data and Resource Management

• Tracks completion of required trainings for all staff.

• Coordinate youth funds.

• Coordinate information flow regarding activity planning, activity budgets, and activity schedules.

• Track data regarding documented events, outcomes, and measures identified by Program Director and/or leaders.

• Manage CLICKS data.

• Manage quarterly and annual reports on program.

• Floor Support and staffing:

• Participate in staff trainings and coaching.

• Complete one Late Night a week which counts towards the 40-hour work week.

• Participation in On-call rotation.

• Create printed and instructional materials to be used in training.

• Collaborate with LND for developing and maintaining training materials.

• Collaborate with LND and Program Manager on current training methods and best practices to facilitate training employees.

• Assist in planning, creating and implementing each year's training courses and materials for the site.

• Coordinate information flow regarding activity planning, activity budgets and activity schedules in partnership with the Unit Supervisors.

• Manage youth funds to include weekly and monthly allowance.

Job Highlights:

• Medical, Dental & Vision Insurance

• 403(b) Retirement Plan

• HSA & FSA Programs

• Employer Paid Life Insurance, Short-Term/Long-Term Disability

• Quality training, continuing career education and leadership programs

• Paid Time Off (Vacation, Holiday & Sick Days)

Required Qualifications

• Must be 21 years of age or older

• A current and valid Driver's License with minimal violations on record

• Bachelor's degree in Human Services or related field required with a minimum of 1 year of progressively responsible residential experience preferred.

• Familiarity with licensure rules, 1-2 years' experience in Utilization Review, Quality Improvement/Assurance or Total Quality Management preferred.

About Us:

Avanti Center for Girls offers a continuum of shelter, evaluation and residential treatment services. Diagnoses include depression, anxiety, posttraumatic stress and emerging personality disorders which often present as self-injurious behavior and frequent hospitalizations for suicidal ideation and attempts.

Volunteers of America Minnesota/Wisconsin is a nonprofit health and human services organization that annually serves more than 25,000 children, adolescents and their families, older adults, students, persons with disabilities and special needs, and adults completing incarceration. Since 1896, we have helped people gain self-reliance, dignity, and hope.

Take pride in helping others and join us today!

At VOA, we celebrate sharing, encouraging and embracing diversity. Equal employment opportunities are available to all without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, parental status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. We believe that blending individual strengths and unique personal differences nurtures and supports our organizations' shared commitment to our mission and creates an inclusive and diverse environment where everyone feels valued and has the opportunity to do their personal best.