Operations Support Specialist

Description and Requirements

Operations Support Specialist

When you join Premium as an Operations Support Specialist, you become an integral part of a collaborative culture representing some of the most significant brands in the world.

What's in it for you?

• Enjoy the perks of joining a St. Louis Post Dispatch Top Workplace.

• Premium-provided training to help elevate your skills.

• Room to grow with Premium - we love promoting from within.

What will you do?

• Aid retail associates and Premium representatives that call into our contact center.

• Assist callers with service order questions, job instructions, onboarding and propriety system access.

• Provide step-by-step technical and merchandising support over the phone.

• Ensure customer satisfaction with professionalism and positivity.

• Execute outbound calls to ensure in-store compliance.

• Thoroughly document and report all activity through Premium's online tracking system.

• Review photos and complete quality checks.

How will you succeed?

• Using your stellar problem-solving skills to offer creative solutions.

• Leveraging your exceptional ability to multi-task.

• Proving your expertise in the Microsoft Office Suite and similar programs.

What skills should you have?

• High school diploma required.

• Must be able to type/keyboard a minimum 35 WPM.

• Two years' call center experience required.

• Exceptional customer service skills required.

• Microsoft Office Suite experience preferred.

• One year in retail merchandising and/or consumer packaged goods and/or consumer electronics experience.

So, are you Premium?

Equal Opportunity Employer (Disabled, Veteran) | Under applicable requirements, such as the San Francisco FCO and the Los Angeles FCHIO, we consider for employment qualified applicants with arrest and conviction records or criminal histories | E-Verify Employer