The Operations Support Specialist is an entry level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.
Essential Duties & Responsibilities:
Learn how the NFI Brokerage operations work in regards to moving freight.
Learn the general geography of the United States as it applies to transportation
Learn about basic modes of transport Full Truckload, LTL, Intermodal
Learn the fundamental aspects of NFI TMS Systems including load entry, tracking, and dispatch.
Entering orders into the system according to customer standard operating procedures
Carrier Vetting; the setup of new carrier partners into Accellos
Proof of Delivery (POD) Requests for accounting or, account managers
Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements
Trouble-shooting any issues arising during the verification process
Escalating issues to carrier or customer account managers in a timely manner when necessary
Setting pick up or delivery appointments and entering them in the system
Requesting appointment changes as per related standard operating procedures
Ensuring all parties are advised of appointment times
Contacting carriers for daily tracking of in-transit shipments and updating system
Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers
Monitor reefer settings for temperature controlled shipments
Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary
High school diploma or GED required. College Diploma preferred
12 years of experience in logistics and/or customer service preferred.
Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW
Strong data entry, customer service and troubleshooting skills.
Exceptional conflict resolution and negotiation skills.
Excellent oral and written communication skills.