Operations Support Specialist

NFI Industries Seattle , WA 98113

Posted 5 months ago

The Operations Support Specialist is an entry level position, providing operational support to the customer and carrier account managers. These activities include responding to inquiries in a prompt, courteous and effective manner, proactively providing track and trace services and, following standard operating procedures to problem solve.

Essential Duties & Responsibilities:

  • Learn how the NFI Brokerage operations work in regards to moving freight.

  • Learn the general geography of the United States as it applies to transportation

  • Learn about basic modes of transport Full Truckload, LTL, Intermodal

  • Learn the fundamental aspects of NFI TMS Systems including load entry, tracking, and dispatch.

Data entry:

  • Entering orders into the system according to customer standard operating procedures

  • Carrier Vetting; the setup of new carrier partners into Accellos

  • Proof of Delivery (POD) Requests for accounting or, account managers


  • Verifying pertinent shipment information such as purchase order number, pick up number, delivery number, shipper information and hours of operation, receiver information and hours of operation, quantities, and special requirements

  • Trouble-shooting any issues arising during the verification process

  • Escalating issues to carrier or customer account managers in a timely manner when necessary


  • Setting pick up or delivery appointments and entering them in the system

  • Requesting appointment changes as per related standard operating procedures

  • Ensuring all parties are advised of appointment times

Order tracking:

  • Contacting carriers for daily tracking of in-transit shipments and updating system

  • Determining carrier eta for delivery and flagging any potentially late deliveries to carrier and customer account managers

  • Monitor reefer settings for temperature controlled shipments

  • Provide ad-hoc information to carriers as requested, or forward request to carrier account manager if necessary

Additional Responsibilities:

  • Duties as assigned by management, this could include, but not limited to; responsibility to cross train with other operations representatives on each other's areas of responsibility.


  • High school diploma or GED required. College Diploma preferred

  • 12 years of experience in logistics and/or customer service preferred.

  • Strong computer knowledge or willing to learn; MS Office applications, Accellos, Cargo Wise, ITrade, TMW

  • Strong data entry, customer service and troubleshooting skills.

  • Exceptional conflict resolution and negotiation skills.

  • Excellent oral and written communication skills.

  • B

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Operations Support Specialist

NFI Industries