Operations Support Specialist

Title: Operations Support Specialist

Reports to: Operations Support Manager

Direct Reports: Not Applicable

Position Summary

The Operations Support Specialist is responsible for ensuring that all route and ticket paperwork is properly completed and entered into company's routing system for proper billing and invoicing.

Essential Responsibilities

• Review completed paperwork from drivers each day; identify errors, missed information or missing paperwork and work with supervisors to collect needed information

• Accurately enter in ticket information into routing system in a timely manner to ensure proper reporting, billing and invoicing

• Answer driver questions regarding paperwork and forms, train new drivers in completing paperwork

• Handle distribution of driver route sheets and dispatching sheets.

• Support Operation Support Manager with administrative needs

• Manage reception duties for the facility including opening door, sign in, and welcoming visitors.

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

Education and Experience

• High School Diploma or GED

• 2 years' experience in an administrative support role

• Excellent customer service and organizational skills

• Highly detail oriented and process driven; data entry and data manipulation will be central to the role

• Good time management skills to ensure assigned responsibilities are completed in an efficient manner.

• Good communication skills; is able to communicate effectively orally and through written skills, both internally and externally.

• Grasps concepts quickly and has good follow through skills; adheres to work schedule and follows through on challenges as they arise; maintains a positive outlook.