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Operations Support Specialist III

Expired Job

Navient Corp Austin , TX 78719

Posted 2 months ago

Description

The Operations Support Specialist III is responsible for supporting the TXDPS client and manages responses to customer inquiries, dispute resolutions, client correspondence, and provides reporting and tracking to management.

Job Responsibilities:

  • Performs job at the level of quality required and within the timeframes required by the manuals of Standards of Operating Procedures (SOP)

  • Decision customer applications for various client programs

  • Update account data for customers

  • Track and/or scan incoming/outgoing correspondence, respective responses, and reporting on a daily, weekly, and monthly basis

  • Letter archiving, mail returns, correspondence logs

  • Coordinates regularly with other team members and different levels of management regarding cross-departmental tasks

  • Other job duties/responsibilities as assigned

Requirements

  • High School diploma required

  • Experience working in a professional office environment

  • At least 1 year of customer service experience required

  • Strong written and verbal communication skills

  • Strong interpersonal skills

  • Detail oriented and strong organizational skills

  • Excellent decision making, analytical, and problem-solving skills

  • Good computer skills, including strong skills in Microsoft office applications

  • Ability to navigate easily among multiple user interfaces

  • Ability to interpret data and formulate action plans based on analysis

  • Ability to manage time, develop and set company accomplished goals

  • Must be able to work well under pressure, with a high level of patience

  • Regular attendance during regularly scheduled business hours

  • Subject to in person supervision during working hours

PREFERRED QUALIFICATIONS

  • Associates Degree in business related field preferred or equivalent work experience

  • CRS Platinum system knowledge preferred

  • Ability to read and write in Spanish a plus

All offers of employment are contingent on standard background checks. Navient and certain of its affiliated companies are federal, state and/or local government contractors. Should this position support a federal government contract, now or in the future, the successful candidate will be subject to a background check conducted by the U.S. Government to determine eligibility and suitability for federal contract employment for public trust or sensitive positions. Positions that support state and/or local contracts also may require additional background checks to determine eligibility and suitability.

EOE Minority/Female/Disability/Protected Vet/Sexual Orientation/Gender Identity. Navient Corporation and its subsidiaries are not sponsored by or agencies of the United States of America. Navient is a drug free workplace.

TypeFull-time

LocationAustin, TX

Date PostedOct 17, 2018


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Operations Support Specialist III

Expired Job

Navient Corp