Operations Support Specialist

Glacier Bancorp Reno , NV 89510

Posted 2 months ago

About the Role

Performs multiple operations functions in support of branches and departments. Within guidelines and under general supervision, reconciles, balance, clears outstanding balances, responds to inquiries and processes specific reports. Determines source and resolution of problems through examination of various documents and records. May also be responsible for general clerical duties associated with customer service recordkeeping requirements.


  • Backup for all operations computer entry for accuracy and compliance with Bank policy.

  • Assists with charge backs, credit backs, and returns while adhering to Bank policy.

  • Handles all collections for the bank.

  • Receive foreign deposit items and submit to correspondent bank for payment.

  • Balance offsite cash to general ledger.

  • Balance ATM's for all branches.

  • Monitor proof corrections received daily for accuracy, making corrections as necessary.

  • Prepares and/or verifies currency transaction reports, Reg D excessive activity, and dormant account reactivation.

  • Completes research requests using Image retrieval.

  • Process all levies, garnishments, summons and subpoenas and maintain logs according to bank policy.

  • Process Non Post transactions, including NSF, Restricted, Closed Account and Positive Pay transactions.

  • Process ACH Returns and Corrections with customer notifications as required according to the NACHA regulations. Maintain the ACH Returns & Corrections log.

  • Back up for Accounting Dept for wire entry or call back as required.

  • Ensures accuracy and compliance with bank policy and procedure on duties assigned to operations support.

  • Physical ability to lift, move, and carry a case of paper.

  • Change/load toner and paper into copier and clear paper jams.

  • Sort courier bags and distribute the contents to appropriate departments / branches.

  • Using image retrieval research of check adjustments, cash letter adjustments, customer requests and court ordered research.

  • Serve as back up to Senior Central Support Clerk as required

  • Other duties as assigned.

About You


  • Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.

  • Must have prior financial industry experience.


  • Strong organizational skills and the ability to handle multiple tasks.

  • Careful attention to detail and time management

  • Proficiency in basic computer skills

  • Strong oral and written communication skills.

  • Ability to write routine reports and correspondence

WORK ENVIRONMENT: Must be able to routinely perform work indoors in climate-controlled shared work area with moderate noise.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; use hands to operate a computer, and talk or hear. The employee is occasionally required to walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators. Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours or travel off site whenever required or requested by management. Must be capable of regular, reliable and timely attendance. Must be capable of climbing / descending stairs in an emergency situation.

What We Offer

COMPENSATION & BENEFITS: Salary is dependent upon relevant experience. We offer an extensive benefits package that includes, but is not limited to, flexible health coverage options: medical/dental/vision (partially employer paid with competitive premiums), health rewards program, possible employer contribution to a Health Savings Account, Employee Assistance Program (EAP); life insurance; 401K retirement plan with immediate vesting (up to 3% employer match, 3% automatic employer contribution, and profit sharing); discounted banking products and services; paid vacation/sick days, and paid holidays.

COMPANY OVERVIEW: At Glacier Bancorp, our employees are our most valuable asset. We seek qualified individuals who enjoy people, are innovative and eager to learn. We are dedicated to providing opportunities for personal advancement and professional growth by investing in the tools and training needed to build a personalized career path for you.

Glacier Bancorp, Inc. is a regional bank holding company headquartered in Kalispell, Montana with assets greater than $12 billion, operating in numerous community bank divisions across 8 states (Montana, Idaho, Utah, Washington, Wyoming, Colorado, Arizona and Nevada). We pursue a community banking philosophy, emphasizing personalized service combined with the full resources of a large banking organization. Over the years, Glacier Bancorp has received numerous awards for stability and soundness, and has repeatedly ranked among the top 10% in the nation for financial strength.

We are an Equal Opportunity Employer and qualified applicants or employees will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, mental or physical disability, age, genetic information, protected veteran status, or any other category protected by applicable federal, state or local laws.

Glacier Bancorp, Inc. does not sponsor applicants for work visas. All applicants must be leg

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