Operations Support Specialist

About defi SOLUTIONS: defi SOLUTIONS partners with captives, banks, credit unions, and finance companies of all types and sizes to allow lenders to focus and transform their operations. The company's comprehensive suite of originations, servicing, and analytics solutions, together with technology-enabled processing services, creates a flexible, configurable, and scalable platform that addresses lenders' and borrowers' ever-evolving needs. defi SOLUTIONS combines the expertise of defi SOLUTIONS and the former Sagent Auto Lending with the backing of Warburg Pincus, Bain Capital Ventures, and Fiserv.

What is in it for You?

• Paid Training

• Up to four weeks of PTO (Paid Time Off) allotted per year to encourage a healthy work/life balance

• Tuition Reimbursement

• Onsite gym & cafeteria

• Day One

• Comprehensive Benefits Package

• Business Casual (We Wear Jeans!)
• On a bus line (6400 Main Street

• Williamsville - across from SUNY ERIE North Campus)

• We encourage your individual growth and look to promote within!

Workplace Values: The Operations Support Specialist will be expected to operate in line with our workplace values, which are:

• Get it done

• Win as a team

• Better every day

• Do it with passion

About the Role: As an Operations Support Specialist, you will work on the Operations Support team, helping to manage our lending portfolio. You will be key in helping defi SOLUTIONS achieve desired financial outcomes as defined by client objectives. Our clients included some of the largest financial institutions and automotive finance companies in the United States!

Duties and Responsibilities:

Responsibilities may include, but are not limited to:

• Due Date Change Processing

• Privacy Update Processing

• Transfer of Lease (Lease Assumption) Processing

• Check Request Processing and mailing

• Facilitate the mailing of customer letters and required attachments/inserts.

• Providing updates to customer contracts via demographic changes including, but not limited to, home address, phone number, and Social Security number changes

• Perform other duties as assigned

Required Qualifications:

• Available to work Monday

• Friday 8:30 am

• 5:00 pm Eastern

• High School diploma or GED

• Minimum one (1) year experience, specifically performing data entry

• Intermediate proficiency with Windows-based software programs (i.e., MS Word, Excel, Outlook)

• Demonstrated ability to take independent initiative

• Comfort working in a fast-paced, high-volume office setting with great attention to detail

• Ability to demonstrate, comprehend, and apply our workplace values.

Preferred Qualifications

• Prior database or scanning experience

Travel required:

• No travel is required for this position

Affirmative Action/EEO Statement: defi SOLUTIONS is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, disability, or protected veteran status.

• Pre-employment background, credit, and drug screen are required for external candidates.