In 2012, we set out to automate the world of market research. Now it's 2019 and we want to make the world of insights better, to scale expertise and to create the worlds most powerful enterprise research platform.
We knew back then that to have continued success we needed an environment that fosters constant learning and ambitious goals; a place where incredibly talented folks are empowered to do their best work with very little in their way. To realize our vision we are constantly in search of people who are smart, audacious, fun-loving, explorative, and passionate.
At Zappi we work hard to maintain an honest and transparent environment. We are humble; we hold ourselves and each other to account; we listen carefully to leverage our diversity as one of our biggest strengths; we value people who step up and show leadership, whatever their level or experience; and we deeply trust the people who work here to manage their commitments and their own time. If you are motivated by working with brilliant people and solving hard problems, you are going to love it here.
About the Role
We are looking for a Solutions Architect Manager to join our team as a leader and challenger. You will lead our solution architect team in the Americas region. Alongside your team, you will work closely with internal departments and stakeholders as well as external clients to provide ad hoc support on the proprietary software, to address and solve fieldwork issues, and provide information to the development teams for software improvements. You will be responsible for managing a team focused on customer delivery and internal initiatives that push the business to achieve our dream of automated end-to-end market research. The ideal candidate will have experience in a high performance environment, and be effective at personal time management, work prioritisation and multi-tasking.
Who are you?
Youre an overly-organized, self-starter who rallies the troops and makes it happen. You are strong in both problem solving and the appropriate technical skills, to help understand and resolve raised issues and bugs. This is an opportunity for strong candidates to gain experience in the life cycle of agile software development, programming and customer communication environments.The ideal candidate will demonstrate an ability to juggle multiple projects, provide responsive customer service, and will proactively identify potential technology and/or service problems - leading the initiatives in the company for permanent resolutions.