The PSS Operations Support Manager will be responsible for the achievement of business objectives at assigned accounts/vendors. The individual will oversee, coordinate and support program interactions including: biopharmaceutical patient services, third party vendor management, day-to-day operational excellence, contact centers, reimbursement distribution channel, performance improvement, and specialty pharmacy operations.
As the Operations Support Manager PSS (Patient and Specialty Services) Program Manager, you will provide ongoing support to PSS Program Managers and assigned brand(s). Responsibilities will include, but are not limited to:
Acting as a consistent point of contact and facilitator to enable appropriate discussions and projects between PSS Operations, Brands, Vendors, US Managed Markets, Finance, Strategic Sourcing, Field, IT, Analytics, and other business partners and departments related to PSS operational activities, to ensure 100% compliance.
Managing vendor SOP development and maintenance process, Work Instructions (if appropriate), program documents, etc.
Continuously evaluating and suggesting improvements to process/patient flow and retention throughout the program process.
Supporting/managing successful implementation of any new services launched/administered for PSS and/or at third party vendors including planning, designing, managing, building and launching along with ensuring adequate staffing for operational support.