Operations Support Manager Mid Atlantic Region Higher Education

Aramark Corporation Philadelphia , PA 19107

Posted 3 weeks ago

Overview

Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world.

Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter.

Description

The individual will provide leadership, support, and consultative services for the field in advancing Food and Labor Productivity within the Higher Education LOB for the Mid-Atlantic Region. The individual will work closely with field leadership and Global Operational Excellence (GOE) to implement tools and processes in the field, monitor their progress, and improve them as necessary.

The individual should expect to spend >50% of their time directly interfacing with the field. Travel requirements will vary based on business need, estimated to be 25-50%.

The individual's responsibilities may be more or less weighted toward Food Productivity or Labor Productivity based on evolving priorities and business needs.

This role is intended to be a growth opportunity for future field leaders; expectation is to move from this role into an operational leadership role within 24-36 months.

The position will report to the VP of Operational Excellence

Core Job Duties/Responsibilities

Ensure Food & Labor productivity performance within region

Deploy processes/programs and tools/technology developed by GOE

Ensure success of Focus / Remediation Accounts within region

Identify & diagnose 5-10 accounts per region

Use standard process/toolkit

Maintain daily/weekly support cadence to ensure rapid, constant, sustainable progress

Monitor performance and accountability

Analyze outcomes/indicators/behaviors to identify opportunities

Work closely with RVP and DMs to drive improvement and accountability

Qualifications

Experience

  • Requires at least 5 years experience and 2-4 years in a management role

Education

  • Bachelor's degree required. ; Master's degree preferred

Knowledge of and experience with enterprise productivity programs and dashboards (PRIMA, KRONOS, Productivity Portal)

Attention to detail

Process rigor and diligence

Listening & diagnosis skills

Strong oral, written, and presentation skills

Ability to communicate with a wide range of people and behavior styles

Fast learner; able to quickly understand complex processes & issues

Strong analytical skill set, including:

Financial and operational analysis

Root cause problem solving

Productivity toolkit (excel, powerpoint & visual display of quantitative data)

Computer / system savvy; able to quickly learn and manipulate new tools



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Operations Support Manager Mid Atlantic Region Higher Education

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VIEW JOBS 3/4/2020 12:00:00 AM 2020-06-02T00:00 Overview Aramark (NYSE: ARMK) proudly serves the world's leading educational institutions, Fortune 500 companies, world champion sports teams, prominent healthcare providers, iconic destinations and cultural attractions, and numerous municipalities in 19 countries around the world. Our 280,000 team members deliver innovative experiences and services in food, facilities management and uniforms to millions of people every day. We strive to create a better world by making a positive impact on people and the planet, including commitments to engage our employees; empower healthy consumers; build local communities; source ethically, inclusively and responsibly; operate efficiently; and reduce waste. Aramark is recognized as a Best Place to Work by the Human Rights Campaign (LGBTQ), DiversityInc, Black Enterprise and the Disability Equality Index. Learn more at www.aramark.com or connect with us on Facebook and Twitter. Description The individual will provide leadership, support, and consultative services for the field in advancing Food and Labor Productivity within the Higher Education LOB for the Mid-Atlantic Region. The individual will work closely with field leadership and Global Operational Excellence (GOE) to implement tools and processes in the field, monitor their progress, and improve them as necessary. The individual should expect to spend >50% of their time directly interfacing with the field. Travel requirements will vary based on business need, estimated to be 25-50%. The individual's responsibilities may be more or less weighted toward Food Productivity or Labor Productivity based on evolving priorities and business needs. This role is intended to be a growth opportunity for future field leaders; expectation is to move from this role into an operational leadership role within 24-36 months. The position will report to the VP of Operational Excellence Core Job Duties/Responsibilities Ensure Food & Labor productivity performance within region Deploy processes/programs and tools/technology developed by GOE Ensure success of Focus / Remediation Accounts within region Identify & diagnose 5-10 accounts per region Use standard process/toolkit Maintain daily/weekly support cadence to ensure rapid, constant, sustainable progress Monitor performance and accountability Analyze outcomes/indicators/behaviors to identify opportunities Work closely with RVP and DMs to drive improvement and accountability Qualifications Experience - Requires at least 5 years experience and 2-4 years in a management role Education - Bachelor's degree required. ; Master's degree preferred Knowledge of and experience with enterprise productivity programs and dashboards (PRIMA, KRONOS, Productivity Portal) Attention to detail Process rigor and diligence Listening & diagnosis skills Strong oral, written, and presentation skills Ability to communicate with a wide range of people and behavior styles Fast learner; able to quickly understand complex processes & issues Strong analytical skill set, including: Financial and operational analysis Root cause problem solving Productivity toolkit (excel, powerpoint & visual display of quantitative data) Computer / system savvy; able to quickly learn and manipulate new tools Aramark Corporation Philadelphia PA

Operations Support Manager Mid Atlantic Region Higher Education

Aramark Corporation