Operations Support Manager

Enhanced Resource Centers Jacksonville , FL 32277

Posted 2 months ago

WHY WORK HERE

We Create Opportunity

ERC is a growing full service, end-to-end provider for every aspect of the customer life-cycle servicing clients nationwide with over 6,000 employees across multiple locations. Because of our relentless dedication to deliver nothing less than exceptional, our company continues to grow. Join us and you will too. We'll provide you with the tools, training and a team who will guide you and help you grow. And along the way you'll work with smart, fun people while receiving a great benefits package and earn some serious perks.

  • Competitive salary

  • Uncapped referral bonus potential

  • Employee perk discounts that include local restaurants, gym memberships, event tickets, and more.

  • Opportunities to gain valuable professional skills through on-going training

  • Career growth opportunities

  • Fun, innovative culture that will challenge you and support your growth

  • Health Benefits offered after 60 days

  • Paid Holidays

  • Paid Vacation

  • Paid Training

  • Employee Wellness Program

  • Weekly Employee Engagement Activities

  • Non-Profit Awareness

  • ERC Cares Program

WHO WE'RE LOOKING FOR

We Don't Breed the Weak

Let's keep it real. We haven't gotten this far by simply checking the boxes and delivering the bare minimum. We are a team of real go-getters - the kind of people who seek out challenges, attack the day and outperform themselves. Bottom line, you have the opportunity to elevate your career by giving 100% every day to reach your full potential and prove you want to be more than average.

  • Minimum Qualifications:
  • Manages a team of 30-50 Operational Support Specialists at multiple locations

  • Manage and create processes/workflow to adhere to new client requirements

  • Required to document all process flows and keep all operating procedures up to date

  • Facilitates issues to department heads for corrections

  • Understanding to Credit Reporting, Specific knowledge of E-Oscar processes.

  • Provides performance feedback to employees

  • Provides a daily scorecard to employees with their production

  • Conducts daily audits of employee's work

  • Required to aid in client audits as related to Operational Support

  • Required to reply to all internal audits

  • Attends meetings that require Operational Support's presence

  • Responsible of all supplies needed within the department, which may require lifting of mail flats and paper ream boxes.

  • Responsible to establish and maintain a working relationship with department's vendors

WHY THIS POSITION

We Don't Believe In Limits

We thrive on challenges, embrace the unknown and lead with an innovative spirit. And we embrace our diverse team - because our ideas come from all angles, perspectives and corners of the world.

The Operational Support Manager can complete any of the job responsibilities required of the Operational Support Specialist I and II as well as the Operational Support Team Lead. The Operational Support Manager assists in helping other employees with their queue work (as needed) and any questions or concerns from the employee. The manager provides performance feedback to employees as well as their daily production. Manager is responsible for the maintenance and stock of all needed office supplies as well as establishing and maintaining a working relationship with vendors. Manages employees to ensure they are on task, completing their daily goals, low defect rate and meeting all SLAs.

Responsibilities include but are not limited to the following:

RESUME SUBMISSION REQUIRED FOR CONSIDERATION

ERC is an Equal Opportunity Employer.

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Operations Support Manager

Enhanced Resource Centers