Operations Support Manager

The position is located in Union City, GA and will be in a fast paced, high-volume environment. This is a dual role that will require customer interaction as well as leading and working with the operations teams on CI initiatives. In addition, previous inventory management, operations management, and customer service management are preferable as well as flexibility in scheduling/hours as this is a 24/7 facility.

Operations Support Manager

Are you an Technology professional interested in automation and digitalization?

Are you an energetic, problem solving leader looking for a fast-paced customer-centric environment?

Do you thrive working with internal and external customers; coordinating systems, project timelines and solutions?

If so, DHL Supply Chain has the opportunity for you!

Job Description

To maximize the performance of the site by directing the day, week, and monthly activities; providing leadership, motivation, training, and development of the workforce; executing customer requirements and operational performance; and making DHL Supply Chain a great place to work.

• Ensures operational support in the areas of service, inventory, and traffic/transportation.

• Ensures customer initiatives or applicable processes are fulfilled consistently in a manner to improve or enhance service and operations.

• Key contact with customer, including development and deployment of new or revised processes to meet customer expectations as it applies to areas of responsibility

• Ensures initiatives are deployed and requirements are fulfilled as applicable to responsibilities.

• Escalation point for critical service issues and resolution in regards to designated areas of responsibility.

• Manages and develops supervisory staff as well as indirectly manage support staff

• Ensure training program administered and identify additional training areas for development of staff

• Ensure company policies are communicated, administered, and enforced.

• Ensure associate performance reviews are completed as required

• Reports on key support areas of account performance and develop/implement corrective action plans as necessary

• Manages with operational managers value-added services as required by customer

• Ensures development of department goals/metrics and assist with individual goals, as necessary to align with company, site and customer objectives

• Participates in on-site management team meetings and account / site / customer committee meetings

• Ensures execution of CIP workshop action plans, projects and best practice sharing

• Ensures all customer support staff processes and process outputs align with and support operational goals and strategies

Required Education and Experience

• Bachelor degree in IT similar flied or equivalent experience, required
• 2-4 years of experience in management position, required
• 1-3 years of experience in the logistics industry, preferred

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement. We offer competitive wages, excellent affordable insurance benefits (including health, dental, vision and life), 401K plan, paid vacation and holidays.

Our Organization is an equal opportunity employer.