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Operations Support Associate - Channel Sales

Expired Job

Allstate Jacksonville , FL 32277

Posted 4 months ago

Description :

Where good people build rewarding careers.

Think that working in the insurance field can't be exciting, rewarding and challenging? Think again. You'll help us reinvent protection and retirement to improve customers' lives. We'll help you make an impact with our training and mentoring offerings. Here, you'll have the opportunity to expand and apply your skills in ways you never thought possible. And you'll have fun doing it. Join a company of individuals with hopes, plans and passions, all using and developing our talents for good, at work and in life.

Job Description

The Channel Sales Operations team supports the Allstate Exclusive Agents and Financial Specialists at AB.

Job Summary

This position handles inquiries regarding marketing materials, product related questions, new business set up and status. This position handles inbound calls as well as manages electronic requests.

Key Responsibilities

  • Responding to Agent emails; must have the ability to interpret a variety of policies, rules, regulations and performs a full range of duties which include researching and responding to requests. Train and assist the Allstate Exclusive Agents (EA's) and support staff with all aspects of the application submission process.

  • Research and respond to all questions sent to the ACSO general mailbox

  • Administering of the Allstate EA, EFS, WOA & Benefit Specialist Appointment process which includes the researching the appointment request, sending the evite, tracking the progress of the evite, and reporting to requestor of appointment upon completion.

  • Receive, Code and Process all Book of Business (BOBs) Transfer Forms

  • Reconcile the Northbrook Log against all BOBs processed

  • Process Split Transfers requests from home office

  • Review case requests from FBL for Allstate agents who want to submit a Workplace on their agencies. Research the Allstate agent policy history with AHL

  • Act as the point person for any agent converting their appointment from SSN to EIN, which includes being responsible for obtaining a copy of the Agency level license from the agent and working with the licensing department to ensure the change is completed.

  • Supply the necessary Addendum paperwork required to change an agent's contract from As Earned to Advanced, track the progress of the change and report back to the agent upon completion.

Job Qualifications

  • 2 year college degree preferred or equivalent industry experience

  • Strong organizational skill

  • Strong written and verbal communication skills

  • Ability to multi task

  • Ability to handle customers via e-mail

  • Intermediate Excel skills

  • Preferred qualifications: Computer proficiency in Sircon, Agent Website, Life 70 Mainframe (SALD), AWD and Customer Service Resource.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

Good Work. Good Life. Good Hands.

As a Fortune 100 company and industry leader, we provide a competitive salary but that's just the beginning. Our Total Rewards package also offers benefits like tuition assistance, medical and dental insurance, as well as a robust pension and 401(k). Plus, you'll have access to a wide variety of programs to help you balance your work and personal life -- including a generous paid time off policy.

Learn more about life at Allstate. Connect with us on Twitter, Facebook, Instagram and LinkedIn or watch a video.

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

It is the policy of Allstate to employ the best qualified individuals available for all jobs without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity/gender expression, disability, and citizenship status as a veteran with a disability or veteran of the Vietnam Era.


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Operations Support Associate - Channel Sales

Expired Job

Allstate