Operations Support Assistant - Wendy's

Meritage Hospitality Group is seeking a Operations Support Assistant to join the team!

What You'll Do

The Operations Support Assistant is responsible for providing administrative support to our Wendy's division keeping operations accounts up to date, maintaining back of house system and database accuracy with up-to-date restaurant information, and assisting in general day-to-day tasks and projects.

Essential Job Duties:

• Maintain and coordinate operational calendar.

• Assist in preparation for general manager quarterly and various other meetings.

• Assist in preparation of PowerPoint presentations.

• Assist in setting accounts for service vendors.

• Fulfill restaurant order requests.

• Reset passwords on locked accounts.

• Assist in preparing applications for operating licenses for restaurant locations.

• Assists with customer comments, requests, or complaints received at corporate office via phone, email or website and communicates actions needing to be taken with the field.

• Assist in maintaining restaurant master information in SiteWise software with requested changes such as hours of operations, mobile order accessibility or product availability.

• Assist in maintaining hours of operation in Back of House software.

• Part of liaison and support team for the field daily and for ad hoc requests or projects.

• Other tasks as assigned.

What We Expect From You

The team at Meritage is made up of dedicated, hard-working individuals who exemplify the core values of Meritage. This team has high expectations for themselves and anyone who desires to join them. They also have a lot of fun together and truly enjoy working with one another. It is a team where excellence is expected and accomplishments are celebrated. To join this team, you'll need to demonstrate the same high standards.

You'll also need the following qualifications:

• Some restaurant service experience.

• Customer service mindset.

• Computer skills.

• Working knowledge of Microsoft Office software suite.

• Organized and detail oriented.

• Time management.

• Ability to work independently.

• Effective communication skills.

• Curious and investigative.

What You Can Expect From Us

In addition to being part of one of the largest and fastest growing Wendy's franchisees, you will enjoy the following benefits:

• Competitive base salary and bonus plans

• Health insurance, including medical, dental, vision, and HSA options

• Paid Time Off and Holidays

• 401k with company match

• Meal discounts at all Meritage affiliated restaurants

• Plus various additional perks and benefits

Who We Are:

Meritage Hospitality Group, headquartered in Grand Rapids, MI, is one of the nation's premier restaurant operators with more than 375 restaurants operating in 16 states. We are one of the largest Wendy's franchisees and own and operate 7 Taco John's. In addition to quick service, we have developed West Michigan casual dining concepts Stan's Tacos and Morning Belle. Each of our concepts deliver a distinct dining experience for our guests and a work environment rich with opportunity for our approximately 11,000 team members.

At Meritage, we are Inspired by Opportunity and Achieve Success Through Service. We live by our five Core Values - Uncommon Hospitality, Run It Like You Own It, Collective Genius, The Sky is the Limit, and We Love What We Do. In the past five years, we have doubled in size and will continue to grow with Wendy's, further development of our Morning Bell, and new growth with Taco John's in up to 6 states.

Now is the time to join!

We are an Equal Opportunity Employer. Inclusion is at the heart of our business.

Official applications for employment must be submitted via MeritageCareers.com.