Operations Supervisor - Workers' Compensation Claims

Arthur J Gallagher & Co. Braintree , MA 02185

Posted 2 weeks ago

At Gallagher Bassett Services, Inc. (GB) we are constantly seeking skilled professionals who are up for a challenge and take exceptional performance to heart. The professionals we hire help us maintain our reputation as one of the most progressive property/casualty third party claims service organizations in our industry and throughout the world. Gallagher Bassett provides services to Fortune 1000 companies throughout 100 offices worldwide. For the past several years GB has ranked among the largest TPA's by Business Insurance Magazine and was also a recipient of the Business Insurance Readers' Choice award for "Best Third Party Claims Administrator." If you're looking for a professional career with an industry leader then you have come to the right place. Wherever your interests lie, we're sure you will agree on one thing: our continued prosperity hinges on our greatest resource --- our people.

Essential Duties and Responsibilities

Working with minimal supervision, leads the support staff in all activities related to branch operations. Supervises, trains and develops all subordinate clerical positions. Actively participates in the hiring process for subordinate staff. Manages job performance of assigned staff and utilizes approved corporate policies to deal with behavior and/or performance issues. Prepares performance evaluations and suggests merit increases within corporate guidelines and manager approval. Leads the clerical/administrative support function for a branch office of claim function. Processes data and generates reports as assigned. Handles other clerical work as assigned that may include, answering telephones, filing, document creation, mail processing, scanning, payment processing and related functions. May maintain, office records, calendars, and travel itineraries. Supports office facilities management and training associated with new information technology and business processes.Additional Considerations:

Required:

  • High School Diploma or GED
  • 4 or more years relevant work experience

Desired:

  • Associate's Degree

Work Traits:

  • Above average verbal and written communication skills, as well as, demonstrated competence in use of business office software tools.

  • Ability to professionally interact with all levels of branch personal, as well as, clients, vendors and all other office visitors.

  • Able to maintain strict confidence regarding information contained in assigned work.

U.S. Eligibility Requirements:

  • Interested candidates must submit an application and resume/CV online to be considered

  • Must be 18 years of age or older

  • Must be willing to submit to a background investigation; any offer of employment is conditioned upon the successful completion of a background investigation

  • Must have unrestricted work authorization to work in the United States. For U.S. employment opportunities, Gallagher hires U.S. citizens, permanent residents, asylees, refugees, and temporary residents. Temporary residence does not include those with non-immigrant work authorization (F, J, H or L visas), such as students in practical training status. Exceptions to these requirements will be determined based on shortage of qualified candidates with a particular skill. Gallagher will require proof of work authorization

  • Must be willing to execute Gallagher's Employee Agreement or Confidentiality and Non-Disclosure Agreement, which require, among other things, post-employment obligations relating to non-solicitation, confidentiality and non-disclosure

Gallagher offers competitive salaries and benefits, including: medical/dental/vision plans, life and accident insurance, 401(K), employee stock purchase plan, educational expense reimbursement, employee assistance program, flexible work hours (availability varies by office and job function) training programs, matching gift program, and more.

Gallagher believes that all persons are entitled to equal employment opportunity and does not discriminate against nor favor any applicant because of race, color, religion, sex, age, veteran status, disability, national origin, or any other legally protected status. Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.


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Operations Supervisor - Workers' Compensation Claims

Arthur J Gallagher & Co.