Operations Supervisor

We Energies, a subsidiary of WEC Energy Group, is seeking a Operations Supervisor in our West Allis, Wisconsin location.

Job Summary

The Operations Supervisor manages internal resources, external contracted resources and business applications/processes based on the need of the business unit. This includes (but not limited to) supervisory tasks in Gas Operations related to construction, design, planning, and scheduling for We Energies gas transmission and distribution systems. The Operations Supervisor is responsible for overseeing the construction or maintenance activities related to the company's transmission and distribution infrastructure within an assigned area. Operations Supervisors ensure that all customers' needs are met in a safe, efficient and timely manner through the effective management/utilization of personnel, equipment, and materials. Their first concern is to ensure the safety of employees, customers, and contractors during all work applications.

The Operations Supervisor may be rotated to other work areas/functions within Customer Operations in order to address workload demands, gain valuable experience, and to develop an understanding and appreciation for other parts of the organization.

Job Responsibilities

• Anticipates, meets, and whenever possible, exceed the needs and expectations of internal and external customers. Proactively communicates with other Supervisors to discuss methods used to ensure that schedules are kept, to ensure process consistency and to share resources as required

• Manages multiple tasks and priorities to balance the allocation of resources across the area in order to ensure on-time completion, service reliability, and expense management.

• Creates and maintains accurate, timely, executable work schedule over approximately a one year period, identifying work ready to be released, scheduling resources across skill sets and geographies, and effectively prioritizing that work for optimal utilization of personnel and equipment. Manages multiple priorities to meet both internal and external commitments, reallocating personnel as required in accordance with shifting priorities and workload.

• Administers the Work Management process in the areas of forecasting, planning, scheduling, assignment, and dependency management. Participates in identifying best business processes relative to management of work packages and work sequencing with a view toward exceeding the expectations of internal and external customers.

• Communicates with field personnel about changes to schedule, availability of personnel, site readiness, readiness of work for release, and the like. Participates in managing overtime with a focus on cost containment, while maintaining optimal service.

• Interacts with scheduling resources and issues that could prevent execution of schedule.

• Interacts with Operations Manager regarding overall schedule execution, customer dates in jeopardy, political issues, unplanned absences, and non-compliance with schedule in a given service center or field area.

• Makes independent decisions to engage and work with contractors based on work load requirements.

• Administrative responsibilities: schedules monthly safety meetings and required annual training; ensures that local training records are maintained to maximize efficiency of area wide training effort; maintains crew rosters and vehicle and equipment availability records; coordinates information flow among various personnel and work groups; schedules off-hour work per area red-time agreements

• Acts as storm restoration coordinator as required and/or play a key role in Incident Command for gas emergency response situations.

• Generate reporting needed to effectively drive productivity, reduce costs, and ensure customer satisfaction, safety and other business goals are met.

Minimum Qualifications

• High School Diploma, HSED, or GED

• Five to 10 years experience in a distribution/construction operations trade and/or five to 10 years experience in supervision of direct reports

• Good working knowledge of union contracts and employee relationship management

• Ability to establish and maintain good working relationships with employees, contractors, and community groups

• Strong communication and organizational skills

• Valid driver's license

End Date: 07/03/2024

We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary.

Learn more at Careers

WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class.

EEO/AA policies and statements

Location:

West Allis, WI, US, 53214

Company: We Energies (WE)

Req ID: 4219