What you'll be doing...
You will be responsible for all center functions including CO dispatch, MCO coverage, and DSAC coverage for the Verizon Wireline Operations footprint (New England, New York, NJ, PA, DE, MD, VA and DC). We are a 24x7 customer facing operation. In addition to delivering a world-class customer experience, you will be creating a culture of accountability within the framework of a positive work environment.
Leading a team of 15-20 skilled, union-represented technicians in an office environment.
Setting clear objectives, assessing performance and coaching for improvement.
Establishing clear roles, responsibilities and work assignments.
Administering training plans to support new technology and a growing customer base.
Responding to a very high volume of critical escalations in a timely manner.
Partnering with, and escalating to our internal supplier organizations to resolve troubles.
Administering processes and policies as they relate to safety, attendance, performance, work rules, and code of conduct.
What we're looking for...
You'll need to have:
Bachelor's degree or four or more years of work experience.
Four or more years of relevant work experience.
Even better if you have:
Experience in network/operations.
Two or more years of Network office or related field experience with designed circuits.
Working knowledge of V-Repair, COA dispatch, WFA-DO, WFA-C, and WFA-DI.
Knowledge of the central office operations.
Knowledge of union contracts and labor relations.
Experience with Microsoft Word, Excel, PowerPoint, and Outlook.
Willingness to work a flexible schedule, including nights and weekends as necessary.
Time management and prioritization skills.
Interpersonal and written communication skills.
When you join Verizon...
You'll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America's fastest and most reliable network, we're leading the way in broadband, cloud and security solutions, Internet of Things and innovating in areas such as, video entertainment. Of course, we will offer you great pay and benefits, but we're about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.
Equal Employment Opportunity
We're proud to be an equal opportunity employer- and celebrate our employees' differences,including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.