Operations Supervisor - Washington, D.C. Metro

United Technologies Corporation Ashburn , VA 20147

Posted 1 week ago

Job Description:

UTC Climate, Controls and Security is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable and high-performance buildings. UTC Climate, Controls and Security is a unit of United Technologies Corp., a leading provider to the aerospace and building systems industries worldwide.

Carrier Commercial Service has an opening for an experienced HVAC Commercial Operations Supervisor in our Washington DC metro area.

The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch.

RESPONSIBILITIES:

  • Book, plan, schedule and create work orders for preventive maintenance, repairs, start-up, warranty, and modernization

  • Administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention

  • Dispatch technicians to service calls while ensuring scope of work and time requirements are well communicated

  • Assist leadership in driving on time, within budget completion of service jobs

  • Meet weekly, monthly and quarterly invoicing and receivable deliverables

  • Assist leadership with the resolution of customer billing disputes

  • Procure parts for scheduled maintenance, repairs and emergency service calls

  • Proactively monitor, pursue and sell field service and repair opportunities in an effort to ensure pull through revenue goals are met

Employment Type

Full time


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Operations Supervisor - Washington, D.C. Metro

United Technologies Corporation