At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. As an Operations Supervisor within PNC's Lockbox Operations organization, you will be based in Atlanta, GA.
The schedule for this position is 9:00 PM - 6:30 AM.
Oversees operations workflow and assists team with executing transactions/processes. Manages direct reports on the operations team.
Manages and is responsible for the operations workflow including achieving desired business results and key performance indicators. Assists team members with escalated issues. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Identifies and addresses exceptions and serves as a point of escalation. Partners internally to resolve escalations and provide guidance. May interact with external customers and third parties in completing transactions or resolving escalated issues.
Responsible for all human resources related activities for team members. Provides coaching and development to team members. Leads team huddle/meeting and continuous improvement sessions.
Provides consultation and advice to service partners and customers. Leads improvement initiatives including reviewing existing processes, making recommendations and supporting the implementation of improvements. Updates standard operating procedures as appropriate. Participates in and may oversee projects.
Reviews reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation activities. Verifies completeness and accuracy of procedures. May review transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable procedures.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Decision Making and Critical Thinking
Internal Resource Coordination
Problem Management Process
Standard Operating Procedures
Roles at this level typically do not require a university / college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education and experience (including military service) may be considered.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at email@example.com.
The Human Resources Service Center hours of operation are Monday
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.
PNC Financial Services Group, Inc.