Operations Supervisor

Iron Mountain Incorporated Cudahy , WI 53110

Posted 2 weeks ago

Overview

Iron Mountain Incorporated (NYSE: IRM), founded in 1951 and ranked as a Forbes 2018 Americas Best Employers, is the global leader for storage and information management services. Trusted by more than 225,000 organizations around the world, Iron Mountain stores and protects billions of valued assets, including critical business information, highly sensitive data, and cultural and historical artifacts. Providing solutions that include information management, digital transformation, secure storage, secure destruction, data centers, cloud services and art storage and logistics, Iron Mountain helps customers lower cost and risk, comply with regulations, recover from disaster, and enable a digital way of working. Visit www.ironmountain.com for more information.

Responsibilities

The Operations Supervisor oversees all daily operations of the center in the most cost-effective and customer-satisfying manner. This leader will coach a high-performance team and adhere to federal, state and Iron Mountain regulations.

  • Supervises and assigns specific responsibilities to all operations personnel

  • Motivates, mentors and empowers team to meet and exceed standards or set goals

  • Monitors employee attendance, productivity and other performance markers

  • Effectively uses metrics to aid accountability and measure performance

  • Possesses excellent communication skills

  • Ensures that the branch provides the finest internal and external customer service

  • Builds internal and external relationships; fosters collaboration

  • Provides relief coverage for operational duties when employees utilize time off or are absent

  • Prepares accurate reports

  • Is open to weekend work, if required

  • Ensures compliance of all federal, state and company regulations

Qualifications

  • High school diploma or equivalent; college degree preferred

  • Valid state drivers license with clean driving record; able to pass pre-employment drug testing and a background investigation as conditions of employment

  • Ability to lift 40 to 50 pounds

  • Minimum of two years supervisory experience in a warehouse, distribution, operations or other service-related environment

  • Computer proficiency (Word, Excel, Outlook)

  • Ability to complete paperwork in English accurately and completely

  • Strong attention to detail

  • Strong customer service skills; values customers and communicates with them in a professional manner

Compliance Obligations:

It is the responsibility of every Iron Mountain employee:

  • to comply with all applicable laws, rules, regulations, and company policies

  • to exhibit ethical behavior in accordance with our Code of Ethics and Business Conduct

  • to complete required training within the allotted time frame

Every Iron Mountain employee has an obligation to promptly report issues and violations.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Iron Mountain Canada is an employer broadly committed to providing an inclusive work environment that welcomes all people. Globally, we believe it is our diversity that contributes to our companies shared success. We work hard always to avoid discriminating on any grounds other than capability to perform the requirements of the job.

Iron Mountain complies with the Accessibility for Ontarians with Disabilities Act and welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Iron Mountain is an equal opportunity employer, and does not unlawfully discriminate on the basis of race, color, religion, sex, national origin, marital status, age, sexual orientation, gender identity characteristics or expression, disability, medical condition, U.S. Military or veteran status or other legally protected classifications in making employment decisions.

Requisition # 2019-20198

Category Operations

Type Full-Time


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Operations Supervisor

Iron Mountain Incorporated