Immunotek Salisbury , NC 28145
Posted 1 week ago
We offer a comprehensive benefits package designed to support your health, financial security, and work-life balance. Here's a snapshot of the benefits you can expect:
Medical Benefits: Choose from multiple plans to access preventive care, extensive provider networks, and affordable prescription medications, with options for Health Savings Accounts (HSAs).
Dental and Vision Benefits: Affordable coverage for routine and specialized dental care, along with vision benefits covering exams, lenses, and frames.
Retirement Planning: Our 401(k) plan includes a company match to help you build a secure retirement.
Employee Assistance Program: Receive confidential counseling and guidance for personal challenges, legal and financial issues, and more.
Employee Discount Program: Save on a wide range of products and services through our partnerships.
Additional Incentives: Life and Accidental Death and Dismemberment (AD&D) Insurance as well as Voluntary Short-Term and Long-Term Disability Insurance options.
Bonus Opportunities: This position is eligible to participate in our bonus program.
CENTER SCHEDULE: (Monday
Friday 7am
7pm & Saturday 7am-3pm//Closed Sunday)
SHIFTS: (Opening Shift 6:00am-2:30pm// Closing Shift 12pm
8:30pm) //Must be able to work Saturdays
Center rotates shifts
Essential Job Responsibilities and Duties
Maintain the ability to perform any/all tasks within the plasma center and supervise donor flow
Ensures that accurate and thorough documentation of necessary records related to the donor collection is performed within ImmunoTek procedures, policies, and other applicable requirements
Assure facility is maintained in a neat and clean condition and all equipment is kept in good working order
Routinely perform operational and compliance reviews to assure the center is following company policies and customer requirements, as it applies to the donation process and donor flow.
Assist in the training of new employees, retraining of current employees, perform employee performance observations, and initiate immediate corrective actions
Assist in machine/device resource management
Assist Assistant Manager in the identification and interviewing of line staff candidates for available positions
Build rapport with donors to ensure overall customer service satisfaction and maintain donor retention
Report all unsafe situations or conditions to management
Assist with the development and implementation of marketing initiatives
Assist in the creation of the employee schedule
Assist in the coordination of breaks and staffing to ensure efficient donor processing
Assist in end-of-day closing operations
Assist in the reporting of minor donor complaints
Must be trained in all line-staff operations of the center
Must attend all staff meetings and training sessions
Maintain confidentiality of all personnel, donor, and center information.
Qualifications
High school diploma or equivalent required
One (1) year experience in a fast-paced, customer service related industry required
Ability to become certified as a Phlebotomist, DCT 2, Plasma Processor, and Designated Trainer within three (2) months of accepting the position
Ability to complete PCS training, certification, repair, and troubleshoot PCS machines within four (4) months of accepting position
Knowledge, Skills, Abilities
Strong organizational skills and attention to detail to handle multiple tasks, short deadlines, frequent interruptions, and shifting priorities in support of changing company objectives
Strong verbal and written communication skills
Possess leadership/supervisory skills
Ability to interpret a wide variety of technical instructions
Ability to work with a team and collaborate with others
Ability to maintain a professional demeanor during all interactions with donors, fellow employees, and vendors
Excellent customer service skills
Strong decision-making, and problem-solving skills to analyze situations
Maintain confidentiality of all personnel, donor, and center information
Maintain thorough familiarity and compliance with all state and federal regulations, FDA, OSHA, CLIA, cGMP and ImmunoTek company procedures
Ability to train and develop staff as needed
Other duties, as assigned
Physical Requirements
Use hands to handle or feel objects, tools, or controls; reach with hands and arms; and talk or hear
Frequent leaning, bending, stooping, crouching, and reaching above the shoulders and below the knee
Ability to train in plasma collection areas
Ability to stand for extended periods of time for up to four (4) hours at a time
Ability to lift, tug, pull up to fifty (50) pounds
Ability to travel by plane, or car as required to train or assist other centers as needed
Work Environment
Typical work environment with moderate noise level
May be exposed to freezing temperatures for short periods of time
Occupational exposure to bloodborne pathogens
Disclaimer
This job description is construed to indicate the general nature and level of work performed. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required.
Immunotek