Operations Supervisor

Hollister / San Benito County

POSITION: EXEMPT - Operations Supervisor

We're hiring an Operations Supervisor that will be responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment, and supply maintenance, as well as other operational support functions as assigned by the Manager of Operations

MINIMUM QUALIFICATIONS:

• Current California State Paramedic Certification, as well as all licenses and certifications required by AMR for the position of Paramedic to include a minimum of two (2) year's full-time employment as a Paramedic, one (1) of which are inclusive as an EMT with AMR or 3 years of supervisory experience considered.

• No written disciplinary action within the past six (6) months of employment.

• Demonstrated skills and experience in evaluating, instructing and coaching all aspects of the delivery of pre-hospital care

• Demonstrated comprehensive understanding of the operations protocols policies and procedures.

• Effective oral, written and interpersonal communication skills

• Effective interpersonal skills

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide direction and oversight to EMT's, Paramedics and other operational support staff as necessary.

• Maintain familiarity with and provide interpretation of operational policies and procedures.

• Ensure maintenance of quality field operations through daily contact, oversight, communication, and evaluation.

• Assess daily equipment, supply and vehicle needs. Coordinate service as necessary in conjunction with the Materials Management Department.

• Ensure ticket-work is 100% reconciled daily in conjunction with the ticket-work staff.

• Ensure 100% of operational response exceptions are brought to closure with appropriate action.

• Respond to and resolve customer and staff inquiries and complaints in a consistent and timely fashion.

• Investigate events involving assigned units or staff, including the completion of internal reports, operational leadership notification, counseling, reinforcing policy, and recommending training as necessary to CES.

• Share on-call Coordinator duties as required.

• Maintain punctual and regular attendance.

• Adhere to all company policies and procedures.

Why Choose GMR? Global Medical Response (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark on meaningful work that will make an impact on you and the customers we serve. View our employee's stories on how we provide care to the world at www.AtaMomentsNotice.com.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.

Check out our careers site benefits page to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Salary Range: $85,000. -$117,000. Annually