Operations Supervisor

CVS Health Westwood , MA 02090

Posted 2 months ago

Job Description:

An Operations Supervisor is a key leader supporting the CVS Store Management team in planning and driving store execution and performance while building consumer loyalty to CVS/pharmacy through a focus on excellent customer service. When there is no manager onsite, the Operations Supervisor leads the store and supervisory staff, ensures that store operations run smoothly, and is responsible for ensuring the completion of all opening and closing procedures.

Essential Functions:


  • Work effectively with store management and store crews

  • Supervise the store's crew through assigning, directing and following up of all


  • Effectively communicate information both to and from store management and crews

2.Customer Service

  • Assist customers with their questions, problems and complaints

  • Promote CVS customer service culture. (Greet, offer help, and thank)

  • Handle all customer relations issues in accordance with company policy

and promote a positive shopping experience for all CVS customers

  • Provide colleagues personalized customer service feedback and coaching (E.g., myImpact coaching; myCustomer feedback; personal observations)
  • Maintain customer/patient confidentiality


  • Price merchandise

  • Stock shelves

  • Support the planning, execute the displays, sign and inventory of weekly,

promotional, and seasonal merchandise

  • Support the planning, execute the display and maintenance of off-shelf merchandise

  • Required Qualifications

  • Deductive reasoning ability, analytical skills and computer skills.

  • Advanced communication skills, supervision, and influencing skills

  • Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Preferred Qualifications

Experience as a retail supervisor


  • High school diploma or equivalent preferred

Business Overview

It's a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation's premier health innovation company. Through our health services, insurance plans and community pharmacists, we're pioneering a bold new approach to total health. As a CVS Health colleague, you'll be at the center of it all.

At CVS Health, we work every day to help people on their path to better health. Never has it been more important for us to deliver on our purpose to our valued customers, patients, members, and employees. With a presence in communities across the country, CVS Health colleagues are and will continue to be a critical piece of the country's health care solution. The health and safety of our employees, patients, customers, and members is our top priority as we face the impact of COVID-19 together. If you would like to learn about the actions we are taking as a company as we learn more about COVID-19 and its spread, we encourage you to visit our COVID-19 resource center at https://cvshealth.com/covid-19

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran - we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT. Please note that we only accept applications for employment via this site.

We provide reasonable accommodations to qualified individuals with disabilities. If you need to request an accommodation, a qualified interpreter, written information in other formats, translation or other services, please contact our Advice and Counsel Reasonable Accommodations team by emailing Advice and Counsel Reasonable Accommodations team or calling 877-805-9511.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com. For technical issues with the Virtual Job Tryout, contact the Modern Hire Help Desk at 1-877-451-1695 or cvs_support@modernhire.com.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Fitness Supervisor

Town Sports International Holdings Inc

Posted 2 weeks ago

VIEW JOBS 5/13/2020 12:00:00 AM 2020-08-11T00:00 Job Description Are you our next Fitness Supervisor? Do you have a passion and desire to help others live an active lifestyle? Do you genuinely care about connecting with others and being part of a team? If so, Town Sports International is looking for Fitness Supervisors to join our growing team. The Fitness Supervisor oversees all fitness programs including one-on-one personal training and small group training. This individual is also key in initiating a culture of development and team work through the fitness and club staff. Who are we? Town Sports International is the largest gym chain in the Northeast region with more than 180 locations spanning numerous markets including locations in California, Florida and Puerto Rico. We operate under our local brands of New York Sports Clubs, Boston Sports Clubs, Washington Sports Clubs, Philadelphia Sports Clubs, Palm Beach Sports Clubs, Around the Clock Fitness, Lucille Roberts, Total Woman Gym + Spa, and LIV Fitness. What do we do? We are in the business of fitness results, positive change and personal connections. We achieve this through innovative programming, the latest equipment and a knowledgeable staff. More than this, we work with our members to provide a personalized roadmap to achieve specific fitness goals. You will thrive in this role if you: * Develop a robust and diverse fitness program by meeting and exceeding revenue targets. * Recognize that success is a team effort. * Have impeccable time management and organizational skills. * Create strong cross functional relationships across club teams to drive fitness at point of sale. * Implement strategies for client retention. * Develop empowered and knowledgeable teams through effective staffing strategies, performance coaching and career development. * Handle member, client and employee issues in a positive and constructive way. * Embrace stretch assignments and development opportunities for self and others. * Model integrity, collaboration and a can-do attitude. More about this role: The Fitness Supervisor is responsible for the sustained growth of any given club's fitness revenue stream. This is accomplished through the staffing and development of new personal trainers who are responsible for selling new fitness service products as well as providing technically sound fitness programs. Fitness Supervisors are also responsible for client relations, direct to consumer sales and all administrative work pertaining to the personal training department. The Fitness Supervisor will report directly to the General Manager and Business Manager/Director with hands on support from an Area Fitness Manager and/or Regional Fitness Director. The Fitness Supervisor role achieves success through embodying our core competencies (Create the TSI Environment, Build a High Performing Team, Achieve Measurable Results). Requirements Create the TSI Environment Our profession empowers members and team members to achieve active lifestyles. Fitness has relevance through all aspects of life. We build positive relationships and sustain the organization's culture by interacting with the highest level of integrity and communicating in a manner that reflects our brand. Responsibilities include: * Modeling and promoting our guiding principles through the Clubhouse Rules. * Reviewing and adhering to all TSI documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. * Performs a Member Experience Walkthrough (MEW) daily. * Ensuring that the team provides a high level of customer service as well as an outstanding fitness service. * Developing fitness and non-fitness staff for managing client and member relations. * Handling member complaints and issues effectively and promptly. * Supporting all trainer issues and concerns. Build a High Performing Team Inspires, motivates and develops a team to reach their fullest potential, contributing to the ultimate success of the organization. We constantly improve ourselves, our processes and our procedures to provide a meaningful experience in the gym. We are connected to our members, clients and each other. Responsibilities include: * Staffing the club with high quality certified trainers. * Progressing and developing trainers through continuous sales and technical development. * Creating an environment where employees thrive and want to come to work. * Following up with trainers regularly (daily/weekly) and holding development meetings. * Ensuring Level 1 shift productivity, including consistently cleaning the gym floor and being present and available for members. * Additional duties as assigned. Achieve Measurable Results Successfully and consistently exceeds goals that drive the member, employee and business categories of the organization; actions reflect a dedication to surpassing the expectations of both members and employees. Responsibilities include: * Meeting or exceeding all major key performance indicators including but not limited to, Fitness revenue, Fitness sales/ Net gain, Fitness retention and Fitness booking/set up. * Meeting or exceeding daily and monthly indices. * Strategically plan daily/weekly/monthly fitness sales, revenue and retention goals. * Monitoring performance towards goals as determined by indicies. * Planning and executing daily/weekly/monthly individual and team meetings. Including a minimum of bi-weekly learning and development workshops offered for all club levels. * Continuously seeking new avenues of prospecting including but not limited to, call drives, special events in the club and engaging new members at point of sale. * Ensuring fitness products and services offered in the club are aligned and consistent with the company's overall fitness strategy. * Ensuring the club is properly staffed to meet the needs of the business. Required Skills and Experience * 1-2 years prior sales experience; fitness sales preferred. * 1-3 years of supervisory experience; 3+ preferred. * 2-3 years of personal training experience; corporate gym setting preferred. * Ability to proficiently use our POS and membership system, timekeeping any other computer programs required to meet the business needs of the customer and TSI. * BA/BS, preferably in a fitness related field. * Child & Adult AED/CPR certified. * Prior experience analyzing Profit & Loss statements preferred. * TSI approved Certified Personal Trainer certification (CPT). * Experience working with programs for data analysis. * Physical demands include ability to lift up to 45 pounds with or without reasonable accommodations, walk through all areas of clubs, climbing stairs (where applicable), repetitive squatting, bending and lifting, restacking of weights, moving of equipment as necessary and ability to demonstrate other exercise movements as part of a personal fitness workout. The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employee by the company. Scheduling Requirements Due to the nature of the business, Town Sports International has specific scheduling guidelines for this position. * Team Members are required to work 3 out of the last 4 days of the month, with the last day of the month being mandatory. * TSI does not authorize vacation time in the months of January or September. * This position does not have a set schedule month-to-month and is subject to changes based on the needs of the business. * The Fitness Supervisor is required to work a 6 hour shift, 5 days a week depending on the needs of the business. * The Fitness Supervisor is able to service two training sessions per day off shift (additionally paid). * The Fitness Supervisor works 30 shift hours per week and up to 10 additional hours a week training clients and/or teaching classes. Town Sports International Holdings Inc Westwood MA

Operations Supervisor

CVS Health