Operations Supervisor

Operations Supervisor

About Belle

Belle is a fast growing engagement company that is revolutionizing home healthcare - and it all begins with the feet. With 25M+ U.S. seniors no longer able to see or reach their feet, a lack of self care and mobility challenges cost the health insurance plans $38B+ in preventable medical spending every year.

Belle trains and manages a network of nail technicians or "Belle Technicians" who provide in-home foot care (aka medical pedicures). Belle uses cutting edge data science to identify those most in need on behalf of health plans and deploys its services accordingly. While in the home, Belle Technicians complete assessments and screenings, often being the first to identify emerging issues below and above the knee. As these issues arise, a team of remote nurses coordinate care with other healthcare providers - preventing serious and costly episodes.

Our mission: Bring Joy to Healthcare. Join us if our cause inspires you!

About This Role

As Belle's first Operations Supervisor in Texas, you'll drive growth, build a strong team, and create community impact in a brand new market. This role blends recruitment, market development, and operational excellence, ensuring seniors receive life-changing in-home care. This is a remote position.

You'll recruit, develop, and empower a high-performing team, foster key partnerships, and use grassroots marketing to drive awareness. If you thrive in a fast-paced, entrepreneurial environment and enjoy making an impact, this is your opportunity to lead and grow with Belle.

Key Responsibilities

Market Growth & Business Development

• Execute grassroots marketing initiatives (e.g. door-to-door selling) to build brand awareness and establish Belle's presence
• Develop and maintain partnerships with healthcare providers, community organizations, and local groups
• Travel throughout Texas to support business development efforts

Team Leadership & Development

• Lead recruitment, interviewing, and hiring of qualified Belle Technicians
• Collaborate with Learning & Delivery to execute thorough onboarding programs
• Provide ongoing coaching and performance management to ensure service excellence
• Foster a positive team culture through regular events and engagement initiatives

Operations & Quality Management

• Manage daily operations using company software and project management tools
• Ensure timely completion of administrative tasks and reporting requirements
• Monitor and optimize key metrics, including on-time and appointment completion rates
• Implement effective scheduling strategies to maximize appointment fulfillment
• Ensure accurate clinical data collection and documentation
• Conduct regular shadowing sessions to maintain quality standards
• Monitor attendance and develop solutions to minimize service disruptions
• Drive continuous improvement through performance data analysis

Qualifications

• Bachelor's degree in Business Administration, Healthcare Management, or a related field preferred
• Previous experience managing a remote workforce, preferably in healthcare or service-related industries
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Knowledge of scheduling strategies and attendance policies
• Familiarity with healthcare service delivery
• Demonstrated experience in business development, grassroots marketing, or market expansion initiatives
• Willingness to travel as needed to support growth and outreach efforts
• Fluency in Spanish preferred; English proficiency required

Benefits

• Flexible, remote work arrangement
• Competitive compensation
• Health, dental and vision benefits
• 401k
• A great support structure: we are here for you
• All the resources and tools that you need to succeed
• Ability to reshape an industry and protect lives

Belle is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Belle does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Belle also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.