PURPOSE AND DESCRIPTION
Primary responsibility of Operations Supervisor is to supervise the day to day operations and administrative responsibilities of the Asurion forward stocking locations for various client programs. This person serves as an integral part of the SCM support team in providing support and ensuring smooth and effective operations and will provide a variety of professional, fiscal, administrative, operational, and/or clerical services to department and management.
As a Supervisor within Asurion you will promote teamwork, collaboration, quality/production standards, professionalism and integrity to ensure that departmental results are delivered in accordance with Asurion Core Values.
Plan, and implement warehouse operations as well as administrative support to meet quality and productivity metrics as well as overall business needs.
Supervise teams to ensure product arrival dispositions according to process, inventory and shipping protocols are followed.
Receive and stock inventory into warehouse racks
Maintains inventory accuracy by researching and performing follow-ups when discrepancies arise.
Update department work instructions and improve process flow.
Performs miscellaneous job-related duties as assigned by manager.
Pick and pack orders that come in throughout the day
Stage orders and handoff to other Anywhere Experts at pick up windows
Facilitate reverse logistic processes from Anywhere Experts
Ensure product is always kept in secured locations
Adhere to specified SLAs and KPIs
RMA and purge product back as needed
Proficient in Microsoft (Word, Excel and PowerPoint).
Knowledge of supply chain integration, logistics network designs and warehouse best practices.
Ability to navigate and root cause opportunities to seek resolution.
Strong ability to handle ambiguity and adapts readily and easily to changes.
Strong verbal and written communication, presentation and team facilitations skills.
Must be able to multi-task in a fast-paced environment.
Ability to be self-managed and set priorities
Physical demands: Bending, sitting, lifting, and standing based on the need of the business. Standing and/or sitting for extended and long periods of time, up to 100% of shift or over time.
Work environment: Specific vision abilities that may be required by this job including close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Vocal communications are required for expressing or exchanging ideas by means of the spoken word and/or to communicate with customers and/or clients. Hearing is required to perceive information at normal spoken word levels and in environment with loud machinery.
Exposure to heat, cold, dust, noise, chemicals, and such matters as demands for overtime or shift work. Exposure to various materials including cardboard, various metals and plastics. Exposure to moving equipment and objects in the immediate work area such as automated machinery, fulfillment line, heavily laden carts, and forklifts. Exposure to tools or material with sharp edges which may involve the risk of injury.