Operations Specialist-Tech Practice, Gartner Research & Advisory

Gartner Arlington , VA 22201

Posted Yesterday

Operations Specialist Information Technology Practice

The Information Technology Practice aims to hire an Operations Specialist. This individual will be part of the Information Technology Diagnostics team and is responsible for service management, product marketing collaboration, and operational coordination across the Tech practice. The role is to ensure critical service delivery to existing and prospective members, through direct ownership of the responsibilities outlined below.

Responsibilities include, but are not limited to:

  • Driving Diagnostics Recruitment and Retention

  • Co-designing and supporting recruitment campaigns for IT Practice member diagnostic participation and coordinating related operational activities (campaign tracking, follow up, etc.)

  • Collaborating with program and marketing partners on broader communication messaging and service recruitment channels for diagnostics

  • Creating recruitment and retention playbooks and training collateral for the revenue community

  • Engaging directly with members as needed to enable diagnostic service consumption (e.g., status updates, deadline reminder calls, etc.)

Tracking, Analytics, and Reporting

  • Helping track member service utilization of IT Practice diagnostics

  • Identifying opportunities to improve information capture, segmentation and targeting capabilities for recruitment and retention efforts

  • Conducting light analytics on the success of diagnostic recruitment and retention efforts to inform future campaigns and strategies

Creating and Managing Diagnostics Collateral

  • Maintaining an updated library of internal collateral for use by commercial teams and practice-wide merchandising efforts in partnership with revenue and marketing

  • Maintaining the website presence for diagnostics (e.g., banners, benchmarking tabs, and landing pages) to reflect accurate and up-to-date participation dates and collateral.

Process Efficiencies and Team Enablement

  • Identifying and implementing standardized operating procedures to engage diagnostic participants with the goal of ensuring consistent and high service levels across all diagnostics

  • Owning local implementation of global process, make suggestions on regional improvements focused on driving diagnostic utilization and operational excellence in globally

  • Assisting with one-off projects (e.g., creating sample reports)

Job Requirements:

Preferred Qualifications:

  • Ability to multi task, prioritize and work across a variety of internal/external stakeholders

  • Demonstrated initiative and resourcefulness,

  • Strong work ethic & attention to detail

  • Superior interpersonal and relationship building skills

  • Excellent written and oral communication skills

  • Demonstrated poise and grace under pressure

  • Intellectual curiosity and dedication to mastering complex terrain and processes

  • Willingness to work outside the strict job description parameters, thinking creatively about how to provide the highest level of customer/member service

  • 1-3 years experience preferred

Job ID 00021282

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Research DirectorMarketing ...


Posted Yesterday

VIEW JOBS 7/20/2018 12:00:00 AM 2018-10-18T00:00 Research Director – Marketing Leadership Council Gartner, Inc. (NYSE: IT) is the world's leading research and advisory company. We help business leaders across all major functions in every industry and enterprise size with the objective insights they need to make the right decisions.Our comprehensive suite of services delivers strategic advice and proven best practices to help clients succeed in their mission-critical priorities. Gartner is headquartered in Stamford, Connecticut, USA, and has more than 13,000 associates serving clients in 11,000 enterprises in 100 countries. By pooling the collective experience of leading executives and world class companies in our member network, we cultivate data and fact-based insights about corporate performance. These insights allow us to develop research, analytic tools, and solutions that empower corporate leaders.We are not a scientific research company. We focus on discovering big ideas that impact corporate functions, including sales and marketing, finance, technology, legal, procurement, and human resources. How You Will Make an Impact: Research Directors work closely with C-level executives to identify and produce research that solve complex business challenges on a global scale. This includes directing the scope of the research, identifying and executing on product deliverables – including diagnostics and webinars, and building new content ideas. You will need to work with agility to respond to executive needs as they are uncovered and evolve, as well as partner with commercial and other team members to drive to joint success. The Research Director will manage the research for the Gartner for Marketers which is a subscription-based membership targeting B-to-B and B-to-C CMOs and uncovers best-practice approaches to solve mission-critical priorities and builds frameworks and tools to help clients understand and apply insights. This role will build tools, case studies, diagnostics, and training to help increase returns on marketing spend, influence stakeholders' perceptions and behaviors, and build innovative strategies based on cutting-edge insights. As the lead on this team, you will: * Engage executives from Fortune 500 companies to identify their most pressing challenges. * Lead a Research team through a proprietary research process — including hypothesis generation, primary and secondary research, and root cause analysis — to identify best-in-class solutions. * Conduct surveys and phone interviews with executives, academics, and industry experts to discover best practices. * Lead extensive secondary literature searches and elicit the highest quality insights for use in white papers, exclusive member webinars, and highly visible research studies. * Present research findings to senior internal managers and member companies. * Directly lead, develop, and motivate members of the Research team. * Identify executive needs and develop research and products around them. * Work across the firm to identify and take advantage of overlapping themes and projects. * Develop and execute on product plan, including research topics, webinars, diagnostics, and other deliverables. Job Requirements: * Bachelor's degree required * 7+ years of research experience * 7+ years of experience in analyzing quantitative and qualitative data to identify relevant findings * 7+ years of experience conducting primary and secondary research utilizing qualitative and quantitative data * Experience creating graphical representations of data * At least one year experience managing projects * Experience in leading and managing a team of researchers * Master's or PhD degrees preferred Why You Should Be Interested in a Research Career with Gartner: * A unique opportunity to explore your intellectual curiosity while working for a global company that is distinguished by the quality of its insights. * An opportunity to work with and learn from truly exceptional colleagues, in a collaborative, team-based environment. * Robust training, support, coaching, mentorship, and on-the-job development to achieve career success and advance within the Research Community. * A work environment characterized by a Spirit of Generosity, where senior leadership encourages staff to give back and make an impact on the communities in which we live and work. Job ID 00021248 Gartner Arlington VA

Operations Specialist-Tech Practice, Gartner Research & Advisory