Operations Specialist, WAV

Lyft San Francisco , CA 94118

Posted 3 months ago

At Lyft, community is what we are and it's what we do. It's what makes us different. To create the best ride for all, we start in our own community by creating an open, inclusive, and diverse organization where all team members are recognized for what they bring.

We're looking for a talented and passionate Operations Specialist to join our Wheelchair Accessible Vehicle (WAV) team and help take our program to the next level. In this role you will help build out Lyft's wheelchair accessibility program, manage existing vehicle and day-to-day program operations, and help execute on new supply initiatives. If you enjoy creative brainstorming, challenging business initiatives, and want to be part of the next big thing at Lyft, we would love to meet you!

Responsibilities:

  • Serve as subject matter expert for end-to-end WAV operations (e.g. partner management, customer support and driver onboarding process)

  • Have command of operations across several markets and operating models, working closely with local team stakeholders and program lead

  • Support operational initiatives with both external vehicle supply partners and internal teams (Product, Engineering, Legal, Compliance, Enterprise).

  • Develop an understanding of complex legal and regulatory principles to apply to work product

  • Be solutions oriented - proactively identify risks, process inefficiencies and create mitigation strategies to address them

  • Provide regular analysis of market behavior to identify more efficient supply models

  • Drive process and product improvements that optimize program efficiency and passenger experience

  • Communicate program status and report on key performance indicators to the WAV leadership team

  • Provide analytical support for national and local teams to identify program performance

Experience:

  • 2+ years of operations experience

  • Proficiency with Excel required, SQL preferred

  • Extremely process oriented

  • Ability to analyze and parse data effectively

  • Experience managing external vendors and partners

  • Ability to work effectively with cross-functional teams

  • Excellent communication, verbal, and writing skills

  • Strong bias for action

Benefits:

  • Great medical, dental, and vision insurance options

  • In addition to 11 observed holidays, salaried team members have unlimited paid time off, hourly team members have 15 days paid time off

  • 401(k) plan to help save for your future

  • 18 weeks of paid parental leave. Biological, adoptive, and foster parents are all eligible

  • Monthly commuter subsidy to cover your transit to work

  • 20% off all Lyft rides

Lyft is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. Lyft does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender-identity, sexual orientation, disability, age, military or veteran status, or any other basis protected by applicable local, state, or federal laws or prohibited by Company policy. Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind. Pursuant to the San Francisco Fair Chance Ordinance and other similar state laws and local ordinances, and its internal policy, Lyft will also consider for employment qualified applicants with arrest and conviction records.


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Operations Specialist, WAV

Lyft