Operations Specialist - Trust & Safety Program Management

Rover Seattle , WA 98113

Posted 2 months ago

Who we are:

Rover.com connects pet parents with the world's largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs including pet sitting, dog walking, and doggy day care. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.

Our global headquarters are in Seattle, Washington in the United States, working closely with our teams in Spokane, Berlin, London, and Barcelona. We have a track record of being recognized as a great place to work, having been named among Seattle's 'Best Places to Work' in Seattle Business Magazine and the Puget Sound Business Journal for three years running. We're an agile, fast-growing company, and our leadership comes from some of the world's most respected tech companies. Our pioneering approach to people and pups alike landed us on the list of GeekWire's Next Tech Titan in 2019 and the World's Most Innovative Companies in 2018 by Fast Company. Needless to say (but we're going to say it anyway)we love dogs, and we wouldn't dream of going to work without them by our sides.

Who we're looking for:

We're looking for an Operations Specialist to join our Trust & Safety Program Management team. Rover's Trust & Safety Program Management team focuses on preventing safety and fraud incidents on the Rover platform. You will quickly gain an expertise in existing operational data, processes, and policies to execute moderately complex tasks and straight-forward projects that support the safety roadmap. You will dig deep into data and surface trends to support and influence the direction of safety initiatives. Through this role, you will develop your project management skills while managing multiple stakeholders, priorities and requirements.

Your Responsibilities:

  • Develop and track success metrics of on-going safety initiatives

  • Identify and communicate improvement opportunities within existing safety initiatives through in-depth data and process analysis

  • Develop and communicate safety initiative performance metrics

  • Under Program/Project Manager supervision, lead projects of simple to moderate complexity

Your Qualifications:

  • Bachelor's degree and 3+ years of experience; ideally within a technology company

  • Experience with using basic to intermediate spreadsheet functions to perform data analysis. SQL knowledge preferred; willingness to learn SQL required

  • Experience running operational tests with limited coaching; exposure to operational test design a plus

  • Ability to leverage financial and other data to make straightforward prioritization decisions; aptitude to learn how to build a financial model and business case

  • Ability to partner and communicate effectively within the broader operations team to achieve specific outcomes. Ability to build consensus amongst peers and managers within business unit

  • Ability to communicate and make clear, concise presentations up to the Senior Manager Level with some coaching from manager

  • Teaches and mentors more junior Operations Specialists and can help their professional development

Benefits of Working at Rover.com:

  • Competitive compensation

  • 401k

  • Stock options

  • 4 weeks paid time off

  • Competitive benefits package, including medical, dental, and vision insurance

  • Commuter benefits

  • Bring your dog to work (and unlimited puppy time)

  • Doggy benefits, including $1000 toward adopting your first dog

  • Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)

  • Free catered lunches semi-monthly

  • Regular team activities, including happy hours, snow tubing, game nights, and more

  • 50 free dog walks a year (Seattle only - for now!)

Rover is an equal opportunity employer committed to promoting a diverse, inclusive and inventive environment with the best employees. We're driven by seeing our people succeed and grow, and we work to ensure everyone contributes to their fullest potential. We consider all qualified applicants without regard to age, race, color, ancestry, national origin, religion, disability, protected veteran status, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable laws, regulations and ordinances. If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.

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Operations Specialist - Trust & Safety Program Management