Rover Seattle , WA 98113
Who we are:
Rover.com connects pet parents with the nation's largest network of pet sitters and dog walkers. On Rover, pet parents can easily discover, book, and manage personalized care for their dogs. Founded in 2011 on the belief that everyone should have the opportunity to experience the unconditional love of a dog, Rover improves and simplifies life for pet parents and the dogs they love.
We're headquartered in downtown Seattle. We're an agile, fast-growing startup, and our leadership comes from some of the country's most respected tech companies. Our Senior Leadership team has been recognized by Forbes, Seattle Business, and Geekwire. We've been named among Seattle's "Best Places to Work" in Seattle Met magazine, Seattle Business Magazine, and the Puget Sound Business Journal in 2016 and 2017. We're also the recipient of World's Most Dog-Friendly Offices in 2016 by Inc.com. Needless to say (but we're going to say it anyway)we love dogs, and we wouldn't dream of going to work without them by our sides.
Who we're looking for:
We're hiring a dynamic operations specialist to join our team to support the launch of new business lines. Our team charter is to identify new business opportunities within the pet space, perform market research, launch and iterate on pilot programs, and then scale those programs into mature business units. We are a tight team of operators, marketers, and engineers who move quickly to bring new ideas from zero to one. Simply put: we build startups within a startup.
As an operations specialist on our team, you will be on the front lines of the customer and supply experience as we bring new service lines to life. This includes (but is by no means limited to) onboarding new suppliers, managing customer contacts and questions, manually matching customers with service providers, soliciting customer feedback, and identifying areas to streamline our operations processes. In areas where no operations processes exist, you will contribute to building and refining them. In areas where some processes exist, you will work creatively within them to meet the unique needs of an early stage business. As such, the ideal candidate will thrive in a scrappy, entrepreneurial environment, and execute strong judgement in a world without playbooks.
Demonstrate outstanding attention to detail, ownership, and follow-through
Create an exceptional, personalized service experience for customers and providers that contact Rover with questions and for help
Identify areas to improve the customer experience and streamline our operations processes
Relentless focus on customer retention and overall customer satisfaction
Be willing to work the occasional weekends or evenings
2+ year(s) experience in customer support or operations
Prior startup experience strongly preferred
Exceptional verbal and written communication skills
Bachelor's degree or equivalent experience
Experience with Zendesk, TalkDesk, or similar tools
Demonstrated experience in finding opportunities to improve business processes, and then creatively implementing solutions
4 weeks paid time off (plus 2 weeks of pet PTO)
Competitive benefits package, including medical, dental, and vision insurance
Bring your dog to work (and unlimited puppy time)
Doggy benefits, including $1000 toward adopting your first dog
Stocked fridges, coffee, soda, and lots of treats (for humans and dogs)
Free catered lunches semi-monthly
Regular team activities, including happy hours, snow tubing, game nights, and more
50 free dog walks a year
Rover embraces diversity and opposes discrimination.
This position is based at Rover HQ in Downtown Seattle.
Candidates must be eligible to work in the US.