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Operations Specialist

Expired Job

National Express Corporation Carpentersville , IL 60110

Posted 2 months ago

Getting students to school safely, on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Operations Specialist for our Customer Service Center (CSC) in Carpentersville, IL.

  • Reviewing video to ensure the safety of all passengers and compliance with all bus rules

  • Reviewing video to ensure the safe operation of the school bus

  • Communicating the results of student video review with school district employees

  • Operating and trouble shooting video recording systems, as needed

  • Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy

  • Facilitating the flow of information within the Customer Service Center

  • Entering information into various computer systems/applications

  • Encouraging compliance with company policies and procedures

  • Maintaining accurate, organized, and up to date filing systems for all administrative records

  • Maintaining security of all files and records

  • Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.

  • High school Diploma or equivalent required; completion of college level courses preferred

  • Fluent in English, Spanish fluency preferred

  • Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)

  • Ability to maintain accuracy and speed in data entry

  • Strong working knowledge of basic office equipment

  • Excellent verbal an

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Operations Specialist

Expired Job

National Express Corporation