National Express Corporation Carpentersville , IL 60110
Getting students to school safely, on time and ready to learn.
Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann, Stock Transportation, Septran, The Provider, TransExpress, Safeway and Smith Bus, who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America, operating 250 branches and employing 30,000 individuals. As a leader in student transportation, National Express, LLC (NELLC) is committed to exceptional safety, outstanding customer service and positive employee relations. We are currently seeking a Operations Specialist for our Customer Service Center (CSC) in Carpentersville, IL.
Reviewing video to ensure the safety of all passengers and compliance with all bus rules
Reviewing video to ensure the safe operation of the school bus
Communicating the results of student video review with school district employees
Operating and trouble shooting video recording systems, as needed
Answering phone calls and responding to customer and Driver inquiries in a timely manner with the highest degree of courtesy and accuracy
Facilitating the flow of information within the Customer Service Center
Entering information into various computer systems/applications
Encouraging compliance with company policies and procedures
Maintaining accurate, organized, and up to date filing systems for all administrative records
Maintaining security of all files and records
Performing general office duties including writing letters, generating reports, drafting pay-memos, copying, filing, faxing, etc.
High school Diploma or equivalent required; completion of college level courses preferred
Fluent in English, Spanish fluency preferred
Excellent computer skills with strong working knowledge of Microsoft Office (Word, Excel, Outlook, etc.)
Ability to maintain accuracy and speed in data entry
Strong working knowledge of basic office equipment
Excellent verbal an