Operations Specialist Lead - Claims

Ecmc Group Minneapolis , MN 55415

Posted 3 months ago

Choosing a career with ECMC Group means joining a nonprofit corporation with a mission to help students succeed. With a vibrant mission and values, great benefits, and strong community involvement, ECMC Group companies are an ideal team to join.

Job Summary:

Coordinates daily workflow and assist staff; creates procedures, conducts training, and completes quality assurance; ensures compliance with regulatory requirements; prepares, reviews and analyzes operational reports; participates in the development, planning and implementation of project initiatives.


  • Helps coordinate daily functions and duties including assisting staff with daily work flow and ensuring that specific jobs are completed in a timely manner

  • Acts as a liaison between ECMC and servicers who have interest in the functions of the department

  • Acts as point of contact for information requests from internal customers up to senior leadership

  • Develops and maintains department procedures and communications

  • Conducts training of unit staff

  • Monitors, evaluates, and provides feedback on the quality of work performed by staff to ensure accuracy and compliance

  • Prepares, creates and analyzes data and publishes reports for operations support and department performance metrics; analyzes trends and makes strategic and tactical recommendations to business managers for improving results

  • Develops complex ad hoc reports within the required deadlines

  • Establishes and develops process to ensure the timely gathering, analyzing, and reporting of accurate and comprehensive data

  • Analyzes existing reports and makes adjustments to enhance their functionality or to adapt to changing requirements

  • Resolves data inconsistencies or inaccuracies through contact and collaboration with internal customers

  • Works closely with Senior Operations Analysts from other areas on departmental projects and work requests, tracking and reporting on progress to ensure timely implementation

  • Stays current with regulations to ensure departmental practices comply with applicable regulations, laws and statutes

  • Maintains confidentiality of information regarding individual performance

  • In absent of the managers act as the point of contact for staff

  • May participate in creating work request and conduct system testing

  • Complies with all ECMC Group Policies

  • Performs other duties as assigned


To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



  • High School or GED
  • 3+ years experience in business processes/operations
  • 2+ years experience in a lead or similar role


  • Bachelor's Degree

  • Claims processing experience

  • Experience working in the student loan industry

  • Knowledge of the student loan industry/regulations



  • Strong interpersonal and problem solving skills

  • Strong research and analytical skills to resolve complex problems

  • Intermediate computer skills including the ability to use Microsoft Word and Excel

  • Intermediate math skills

  • Strong written and verbal communication skills

  • Displays and promotes high standards of ethical conduct and behaviors consistent with organizational and government standards

  • Ability to manage conflicting priorities and handle multiple tasks/projects concurrently

  • Demonstrated analytical skills with the ability to analyze, identify, and solve problems using sound judgment. Knows who to involve and takes appropriate action

  • Ability to work under pressure and respond effectively

  • Ability to effectively organize, plan, control and prioritize work

  • Ability to consistently carry out job responsibilities to meet deadline


  • Broad knowledge of FFELP laws, regulations and requirements


  • Reports to (title only) Mgr Claims

  • Direct Reports (titles reporting to this position) N/A


Office: Work is normally performed in a typical interior/office environment that requires normal safety precautions (such as in typical office or administrative work).


Sedentary work: Job involves sitting most of the time; walking, lifting, bending, standing etc. may be minimally required.


Rarely if at all less than 10% of the time.


  • Required to work normal hours to successfully perform the job responsibilities

  • The noise level in the work environment is usually quiet to moderate


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Operations Specialist Lead - Claims

Ecmc Group