Tech 24 Lynbrook , NY 11563
Posted 3 weeks ago
Tek Express, a Tech24 company, is looking for a first shift Operations Specialist in Lynbrook, NY. Tech24 and Tech24's subsidiaries, such as Tek Express, are a full-service commercial kitchen equipment repair company. We provide complete foodservice equipment maintenance and repair services for restaurants, QSR's, convenience stores, retailers, coffee shops, and concession operations, specializing in commercial cooking, refrigeration, and HVAC equipment. We are a nationwide company, headquartered in Greenville, SC with local branches located coast to coast.
The Operations Specialist I is a customer service driven role that requires quality, focus, and attention to detail. This position will perform an array of functions that will include answering incoming calls, communicating efficiently and thoroughly with both office personnel and field service technicians, and providing top level customer service to customers. The Operations Specialist I has a direct effect on our overall customer experience and should be welcoming, helpful, and professional at all times.
Duties:
Dispatching technicians (*Knowledge in dispatching software is a plus)
Update dispatch board using field service software
Process work orders directly for invoicing
Processing proposals
Answers incoming calls from customers and route to the correct parties
Communicates pending service orders to dispatchers for field technician assignments
Prepares estimates for service orders based on technician input and company standards, communicates review needs to appropriate lead/management level
Submits and follows up on estimates to customer, based on company standards
Properly documents all customer information during each call, as well as ensuring information was recorded correctly and completely once each call is completed
Handles multiple calls at one time if needed
Professionally interacts with both internal and external customers
Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
Understands and strives to meet or exceed metrics while providing excellent, consistent customer service
Adheres to all company policies and procedures
Other duties as assigned (*Please note that this is not a warehouse position)
Requirements:
Must have at least two years of experience working in this or a similar type industry
High school Diploma or equivalent preferred
Able to work in a fast-paced environment while maintaining attention to detail
Work well under pressure and ability to meet deadlines
Works well in team driven environment
Exceptional multi-tasking skills
Previous experience in the HVAC and/or food service industry is a plus
Exceptional verbal, and written communication as well as problem solving skills
Proficient computer skills
Exceptional interpersonal skills and the ability to work well in a team setting
Knowledge of customer service principles and practices
Exceptional organization and attention to detail
Engage in a safety-driven work environment
Dependable and honest professional
Must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision
Physical Demands:
Comply with all applicable OSHA standards
Continuous sitting in an office environment
Continuous use of hand and finger dexterity when operating a keyboard
Continuous use of sight to view information on a computer screen
Benefits Include (but not limited to):
Top pay for experience (*This is a salaried role that pays $50,000 to $60,000 per year- based on experience)
Full benefit package including medical, vision, and dental insurance
Paid vacation, sick days and holidays
401(k) retirement savings plan
Tech24 is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity
For more information about Tech24 and our career opportunities call Craig Farrell at 513-390-0067 or visit www.mytech24.com or contact us at 888-774-4950.
Tech 24