Operations Specialist

Helia Healthcare Saint Louis , MO 63146

Posted 3 weeks ago

JOB SUMMARY

This is a senior position, reporting directly to the company President and supporting a team of Operations and Clinical directors. We are a data-driven organization, and are seeking an individual who is highly proficient in data analytics; strong Microsoft Excel skills are a must. Management or other senior experience in the skilled nursing / post-acute services / long-term care sector is highly valuable. The successful candidate will be an individual who is dependable, a self-starter, organized, and can readily set priorities and multi-task. The qualified candidate will be able to provide the management company's team a variety of administrative and support functions to aid them in being more focused and effective in their roles, as well as being an active participant on the management team. The qualified candidate will have knowledge of general nursing home work practices and performs related work as required.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs duties and responsibilities with assigned functional area which includes, but is not limited to the following tasks:

  • Ensures completeness of and submission timeliness of facility required processes and reports and alerts Operations team to process failures. Examples include marketing plans, mandatory nursing reports, spending reports, hours tracking worksheets, management reports, training compliance rates, attendance and progressive discipline tracking, correct use of job sites, and use of clinical support tools organization.

  • Monitors each pay cycle report when released, and brings areas of under-performance to the attention of facility leadership and associated Senior Director of Operations.

  • Coordinates equipment/contracting bids, provides equipment specifications to Senior Director of Operations, and purchases non-routine capital items.

  • Manages supply purchasing information by creating and maintaining approved vendor list.

  • Orders promotional materials and printed items as requested via approved vendors.

  • Coordinates with graphic designers for development of marketing materials.

  • Tracks advertising programs.

  • Keeps performance reports up to date. Shares information regularly with the leadership team and communities.

  • Prepares for and presents reports at monthly Bridgemark leadership meetings including statistics for training, compliance standards, quality ratings, hospital readmissions, hiring, retention, turnover rates, vacancies, and others as requested.

  • Initiates customer satisfaction surveys.

  • Assists in maintaining the project calendar for corporate maintenance team.

  • Organizes and prepares reports for Bridgemark team members prior to community visits.

EDUCATION AND EXPERIENCE REQUIREMENTS

  • A High School diploma (or equivalent); plus:

  • Preferred: an Associate's Degree in a business-related field (or equivalent certification); or,

  • Any equivalent combination of education, experience, and training that provides the required knowledge, skills, and abilities. Particular weight will be given to experience in the long-term care or post-acute services industries.

  • Exceptional Microsoft Excel skills, with proficiency in using internet-based work tools, Microsoft Word and Outlook, and the ability to learn other systems.

  • Ability to maintain cooperative working relationships with vendors, community, and staff.

  • Knowledge of English usage, spelling, grammar and punctuation.

  • Ability to communicate clearly and concisely, orally and in writing.

  • Ability to exercise sound judgment within established guidelines.

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Operations Specialist

Helia Healthcare