Operations Specialist (Head Teller)

Camden National Corporation Lewiston , ME

Posted 2 months ago

Live here. Play here. Bank here. Work here.

If you're looking to build your career at a forward-thinking organization with deep community roots and a vision for growth, success, and giving back, you've come to the right place.

Primary responsibilities consist of managing all the banking center operations activities, oversight of risk and compliance efforts, and participation in the sales and service process. The essential functions are noted below; however, at Camden National responsibilities may evolve over time given organization, technological and/or staffing changes. At any point other duties may be assigned.

Essential Duties and Responsibilities include the following.

  • Responsible for ensuring the banking center's overall compliance with operational and security policies, audit results, and continued compliance of stakeholders and systems with established procedures and practices.

  • Oversees day to day facility management of office.

  • Compiles, reviews and manages activities for required and special reports on operating functions of the banking center.

  • Presents and discusses operational issues and/or explains procedural changes/practices at staff meetings.

  • Initiates and leads stakeholder training to improve efficiency and ensure conformance with standard procedures and practices.

  • Acts as a liaison with Branch Operations, Information Technology, Security and other operational areas for any system and procedural problems in banking center.

  • Participates in the sales and service activities primarily through referrals.

  • Responsible for delivering the best banking experience including regular responsibility for teller transactions.

  • May have regular or occasional responsibilities for relationship banker activities.

  • Demonstrates a strong knowledge of bank products and services.

  • Participates in or leads activities such as scheduling, coaching, and managing referrals.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

High school diploma or general education degree (GED). One to four years related experience and/or training; or equivalent combination of education and experience.

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Computer Skills

To perform this job successfully, an individual should have knowledge of Database software and Internet software.

Other Skills and Abilities

  • Demonstrated knowledge of debits and credits

  • Working knowledge of the Vertex Teller, Jack Henry Experience, CRM, Outlook, Jabber, and Cisco telephone systems and maintain a satisfactory proving record

  • Experience with customer relations.

  • Demonstrated ability to use a computer.

  • Willingness to learn and speak with customers about products and services and to learn referral skills.

  • Excellent communication skills.

  • Detail oriented, with patience for performing repetitive tasks.

  • Skillful and accurate operation of a ten-key adding machine.

  • Demonstrated accuracy in numeric data processing.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Teller I (Us) Lewiston ME

TD Bank

Posted 1 week ago

VIEW JOBS 1/20/2022 12:00:00 AM 2022-04-20T00:00 Company Overview About TD Bank, America's Most Convenient Bank® TD Bank, America's Most Convenient Bank, is one of the 10 largest banks in the U.S., providing more than 8 million customers with a full range of retail, small business and commercial banking products and services at approximately 1,300 convenient locations throughout the Northeast, Mid-Atlantic, Metro D.C., the Carolinas and Florida. In addition, TD Bank and its subsidiaries offer customized private banking and wealth management services through TD Wealth®, and vehicle financing and dealer commercial services through TD Auto Finance. TD Bank is headquartered in Cherry Hill, N.J. To learn more, visit www.tdbank.com. Find TD Bank on Facebook at www.facebook.com/TDBank and on Twitter at www.twitter.com/TDBank_US. TD Bank, America's Most Convenient Bank, is a member of TD Bank Group and a subsidiary of The Toronto-Dominion Bank of Toronto, Canada, a top 10 financial services company in North America. The Toronto-Dominion Bank trades on the New York and Toronto stock exchanges under the ticker symbol "TD". To learn more, visit www.td.com. Job Description The Teller I provides legendary Customer Service while processing Customer transactions face-to-face for a variety of routine to more complex financial transactions. * Consistently executes appropriate behaviors to deliver a Legendary Customer experience in the Store * Conducts needs-based conversations and offers financial solutions to meet our Customers' needs * Makes quality referrals to appropriate partners * Responsible for meeting individual performance metrics * Responsible for making sound decisions and timely problem resolution * Resolves problems independently, escalating more difficult issues to management * Processes Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verifying currency, balancing cash drawer, and night deposits * Balances Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary * Adheres to safe deposit box procedures/operations and guidelines * Services both lobby and drive-thru Customers Requirements * High school diploma or GED * 6 months+ related experience preferred * Superior Customer Service skills * General Math skills * Strong organizational skills * Detail-oriented * Ability to function in a fast-paced and changing environment * Excellent communication skills with ability to be concise, clear and consistent Hours Flexible to include weekends Inclusiveness At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live in and serve, and creating an environment where every employee has the opportunity to reach their potential. If you are a candidate with a disability and need an accommodation to complete the application process, email the TD Bank US Workplace Accommodations Program at USWAPTDO@td.com . Include your full name, best way to reach you, and the accommodation needed to assist you with the application process. EOE/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity. TD Bank Lewiston ME

Operations Specialist (Head Teller)

Camden National Corporation