Operations Specialist

Akkodis is looking for a Operations Specialist for a contract position working in Culver City, CA.

Contract Duration: 3 - month contract with possible extension

Pay Rate: $38.00/hourly on W2

Metadata Operations Specialist

The Metadata Operations Specialist is an expert of metadata content curation. They will monitor the metadata quality and its accuracy to allow qualified metadata to surface on the TV app platform. Their expertise will allow them to investigate metadata issues and assess its impact to the TV app experience, provide resolutions by identifying process improvements, and seek opportunities for technical and tactical solutions to better the customer experience.

Job Responsibilities:

• Ensure ingested metadata is of the highest quality for Apple subscriptions

• Apple TV+ (including MLB) and MLS

• Curate metadata for Apple TV+ Originals, sporting event replays, highlights, and spotlights using an internal CMS

• Develop workflow efficiencies through writing automation scripts

• Analyze high volume data using SQL and effectively communicate findings

• Partner with AI/ML teams and Engineering to drive process and workflow efficiencies for large-scale data projects

• Partner with Project Leads to drive operational needs and process improvements

• Use project management applications to collaborate, track, and report in order to meet project deadlines

• Conduct thorough investigations on reported metadata issues to provide root cause analysis, and improvement suggestions for processes and systems

• Understand system dependencies in order to anticipate upstream and downstream impact

• Partner with data team to build data visualization dashboards for (but not limited to) content growth, trend analysis, resource and productivity tracking

• Demonstrate strong and engaging communication and presentation skills to collaborate internally and cross-functionally

• Test tools for bugs, enhancements, and new features, and provide feedback to improve efficiency and accuracy

• Identify documentation gaps and assist in its development

Qualifications and Skills:

• 5 years of experience in digital media, technology, or related industry

• An understanding of the TV app's services and features

• Deep understanding of complex, large-scale media content management systems (CMS), and how metadata interplays and impacts the end-user experience

• Experience with writing automation scripts

• Proficiency in Python and SQL (web scraping, data cleaning)

• Experience partnering with AI/ML teams

• Project and/or program management experience, certifications are a plus

• Localization knowledge/background a plus

• Experience in using a ticketing system and escalation management

• Proven track record of identifying, troubleshooting, scoping and diagnosing data issues in order to resolve or escalate to appropriate cross-functional teams, along with ability to learn from history and prevent errors from recurring

• Strong written and verbal business communication skills

• Proven ability to manage time sensitive escalations

• Ability to remain flexible and nimble through priority changes and ad-hoc/new projects

• Ability to meet deadlines with in a high-pressure environment

• Comfortable with navigating ambiguity to make sound judgment calls

• Experience with some or all of the following: Apple products (macOS, tvOS, iOS, iPadOS, Keynote, Numbers), MS Office, project management applications

• Experience with using reporting and data visualization tools such as GBI or Tableau is a plus

Additional Requirements

• This position will require working onsite in Culver City Tuesdays

• Thursdays

• Schedule is 40 hours a week, schedule varies depending on needs of project

• Will be required to work outside of normal business hours, weekends and US observed holidays occasionally

If you are interested in this Operation Specialist then please click APPLY NOW. For other opportunities available at Akkodis go to www.akkodis.com. If you have questions about the position, please contact Luke Fannin at luke.fannin@akkodisgroup.com.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.modis.com/en-us/candidate-privacy/

The Company will consider qualified applicants with arrest and conviction records.

Pay Details: $38.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.akkodis.com/en/us/candidate-privacy-policy

The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.