Operations Services Supervisor (Teller Manager)

Overview Are you a people person? Be a First Citizens person!

Join our Belleair branch team and make a difference. This full-time Operations Services Supervisor role will be located at 101 N. Indian Rocks Road in Belleair Bluffs, Florida.

A successful candidate will demonstrate: Management Skills: Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills:

Demonstrates professionalism and empathy in customer interactions Adaptability: Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility:

Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Influence: Capable of building rapport with different personalities to drive positive results Agility: Able to process information and move quickly through problem resolution Communication Skills - Interpersonal:

Comfortable and confident with proactively engaging in conversation with different audiences Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required Education: High School Diploma or GED Required Experience: 1-5 years of experience in retail bank operations or branch management Preferred Skills: Working knowledge of Microsoft Office Experience with supervising a team of 2-5 associates