Operations Services Supervisor (Bank Teller Manager)

Overview Are you a people person? Be a First Citizens person!

Join our Henderson branch team and make a difference. This is a full-time role located at 2360 Corporate Circle in Henderson, Nevada. As an Operations Services Supervisor at First Citizens Bank, you will be responsible for the operational management of one branch and managing the team of service line associates.

Processes teller transactions and other customer service requests. This position supports the sales efforts of a branch team. A successful candidate will demonstrate:

Management Skills: Capable of managing and developing members on a team to ensure operational soundness Customer Service Skills: Demonstrates professionalism and empathy in customer interactions Adaptability:

Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Flexibility: Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Influence:

Capable of building rapport with different personalities to drive positive results Agility: Able to process information and move quickly through problem resolution Communication Skills

• Interpersonal: Comfortable and confident with proactively engaging in conversation with different audiences If hired in Nevada, the base pay for this position is generally between $24.00 and $30.00 per hour.
  
  Actual starting base pay will be determined based on skills, experience, location, and other non-discriminatory factors permitted by law. First Citizens benefits programs are designed to meet our associates where they are in life. Full time associates (20+ hours) are offered a comprehensive benefits program, with customized offerings, including those designed to support families, however defined.
  
  More information regarding our benefits offerings can be found here: https://jobs.firstcitizens.com/benefits Responsibilities The essential functions of the job include, but are not necessarily limited to, the following: Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required: Bachelor's Degree and 1 years of recent experience in branch operations management

• OR- High School Diploma or GED and 5 years of recent experience in branch operations management Preferred: 1+ years of supervisory experience over a team of 2 or more people Knowledge of retail banking products and services Working knowledge of Microsoft Office A proven track record of dependability and reliability PLEASE NOTE: Prior banking experience is required for this job posting.