Operations Services Supervisor (Bank Teller Manager)

Overview Are you a people person? Be a First Citizens person!

Join our Towne Lake branch team and make a difference. This full-time role will be located at 3060 Eagle Drive in Woodstock, Georgia. The Operations Services Supervisor will be responsible for the operational management of one branch and managing the team of service line associates A successful candidate will demonstrate:

Management Skills & Influence: Capable of managing and developing members on a team to ensure operational soundness; Capable of building rapport with different personalities to drive positive results Customer Service & Interpersonal Communication Skills: Demonstrates professionalism and empathy in customer interactions; Comfortable and confident with proactively engaging in conversation with different audiences Adaptability & Flexibility:

Has the ability to learn and adapt quickly to new information and technology and can effectively relay those changes to the team; Capable of handling multiple demands and can readily shift priorities to support direct reports in daily tasks Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships Agility: Able to process information and move quickly through problem resolution Responsibilities The essential functions of the job include, but are not necessarily limited to, the following:

Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures Research and resolve transaction/cash discrepancies Hiring, supervision, and performance management of service line associates Processing transactions accurately and efficiently Facilitating customer awareness and education of bank services, including digital banking capabilities Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs Qualifications Required Education: High School Diploma or GED Required Experience: 1+ years of experience in branch operations management Preferred Area of Experience: Team management; Knowledge of retail banking products; Working knowledge of Microsoft Office