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Operations Services Manager

Expired Job

State Of Florida Tampa , FL 33602

Posted 3 months ago

Requisition No: 43484

Agency: Highway Safety and Motor Vehicle


Position Number: 76002452

Salary: $50,000.04 ANNUALLY

Posting Closing Date: 09/13/2018

Department of Highway Safety and Motor Vehicles

Division of Motorist Services

Bureau of Dealer Services

In order to be considered for this position, applicant responses to qualifying questions must be clearly stated within the employment history. Software systems and actual work experience, years of employment, hours worked per week must be clearly defined, or the application may not be considered for the position.

Operations Services Manager - SES

$50,000.04 Annually

Contact Person: Nalini Vinayak (850) 617-3004

The Organization

The Florida Department of Highway Safety and Motor Vehicles (DHSMV) provide highway safety and security through excellence in service, education and enforcement. With a workforce of approximately 4,500 employees throughout the state, the Department is leading the way to A Safer Florida through the efficient and professional execution of its core mission: the issuance of driver licenses, vehicle tags and titles, and operation of the Florida Highway Patrol.

Our Benefits include

Annual and Sick Leave Package

Nine Paid Holidays

State Health and Life Insurance

Educational Benefits

Contributory Retirement Plan

To learn more about DHSMV and why its a great place to work, visit our website at:

Description of Job

As a Field Service Manager, this position will be authorized to administer the Mobile Home Installer Licensing Program including the requirements of Chapter 320, Florida Statutes and applicable Department of Highway Safety and Motor Vehicles administrative rules. This position oversees the licensing program and regulates installers; ensures consumer complaints filed against installers are resolved timely; prepares requests for administrative actions; attends hearings; oversees the mobile home retrofit inspection program; trains staff and building officials; updates and maintains installers and continuing education curricula for building officials; coordinates with Department of Business and Professional Regulation and Building Officials Association of Florida to ensure proper installation of homes; inspects and approves products used to install manufactured homes in Florida; updates and maintains procedures, forms and on-line information; conducts classes for installers; oversees quality assurance of inspections.

This position oversees all the installer, construction, including the in-plant inspection program, the dealer lot inspection program and the manufacturer and dealer consumer compliant program to ensure compliance with HUD standards. This position ensures all inspections are conducted as per HUD requirements, Florida Statutes, Florida Administrative Codes and Federal Code of Regulations. Further this position coordinates with staff on proactive inspections in plants and dealer locations to meet annual federal audits by HUD and IBTS.

As a Manager, this position will provide guidance and direction to subordinates which include setting performance standards and monitoring performance. This position involves exposure to extreme weather conditions, high levels of physical activity, independent work, and consumer safety.

When you inspect the installation of mobile homes and ensure that each home has been installed correctly, you will have provided a great service to the consumer and the state of Florida!

Preferred Qualifications

Preference will be given to applicants who have the following:

Skills in plumbing, electrical wiring, carpentry, blue print reading, building inspection, and building construction.

Experience using ladders, drills and penetrometers.

At least five years or more experience in the manufactured housing industry.

At least five years or more supervisory experience.

Position Requirements

A valid Florida drivers license.

Must be able to work in inclement weather (extremely hot or cold temperatures and floods).

Must be able to climb on top of roofs and crawl under manufactured homes to complete inspections. (Possible exposure to snakes, frogs, dogs, spiders and other crawling insects).

Must be able to lift and carry 50 pounds for short distances.

Must possess specific knowledge of all phases of mobile/manufactured home installation.

Desired Knowledge, Skills, and Abilities

Ability to make sound, well-informed and objective decisions and assist in resolving problems.

Skill in providing customer service to diverse clientele in a tactful and courteous manner.

Ability to understand written sentences and paragraphs in work related documents.

Ability to use knowledge that is acquired through formal training or extensive on-the-job experience to perform ones job; works with, understands and evaluates technical information related to the job; advises others on technical issues.

Ability to use machines, tools, or equipment effectively including ladders, drills, and penetrometers.

Skill at planning, distributing, coordinating, and monitoring work assignments of others.

Skill in communicating effectively, verbally and in writing.

Skill at using problem solving techniques through identifying problems, determining accuracy and relevance of information.

Knowledge of and ability to apply state, federal and case law and DHSMV operations, policies, and procedures.

Skill in using computer and computer software applications including Microsoft Word, PowerPoint, Excel, Outlook, and the People First System.

General Information

The elements of the selection process may include a skill assessment and/or oral interview.

Applicants being considered for employment will be required to submit to pre-employment fingerprinting and background investigation.

The process for selecting applicant(s) for this position could take up to six months. Following the six-month period, a new application must be submitted to an open advertisement in order to be considered for that vacancy.

HSMV employees are paid once a month on the last workday of each month. All state employees are required to participate in the direct deposit program pursuant to s. 110.113 Florida Statutes.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

Nearest Major Market: Tampa

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Operations Services Manager

Expired Job

State Of Florida