Operations Section Manager (Equipment Leasing Services- Customer Service And Collections Teams)

Keybank National Association Superior , CO 80027

Posted 2 months ago


1000 South McCaslin Boulevard - Superior, Colorado 80027

Job Brief:

This position provides leadership for an Equipment Leasing Services operations team. Areas of focus include Commercial life of lease/loan servicing, management of multiple operational activities, business planning, strategy execution, staff management and strong line of business interaction.

Risk to the organization is very high. Position affects Key's internal and external financial reporting, the corporate client experience with respect to loans, risk mitigation in the event of loan default.

Essential Job Function:

  • Must demonstrate proven, outstanding customer service skills and possess the ability to elicit the same from team members.

  • Must demonstrate strong interpersonal and leadership skills. Able and willing to independently make decisions and to affect change across the company as it relates to loan servicing and origination activities.

  • Excellent written and verbal communication skills. Must have the ability to work collaboratively and cross-functionally with Key's lines of business, support partners, technology and Loan Services teams. Able to influence cross-site constituency.

  • Demonstrated problem/solving and decision making. Must have overall business, technical and cross-functional savvy to solve complex problems and make timely decisions. Ability to understand key financial and performance metrics to manage the business and to delve into complex issues to fully understand root causes of issues. Must be solution oriented.

  • Ability to develop strong line of business and support partner relationships. Must be proactive in seeking opportunities to understand client needs and respond effectively.

  • Ability to generate new ideas with line of business and support partners and execute implementation cross-functionally. Ability to work closely with peer Loan Services Managers in developing vision, shaping strategy, setting goals, as well as developing and leveraging talent across the organization.

  • Demonstrated organizational savvy. Able to visualize how teams' activities impact the lines of business goals and Key's bottom line.

  • Ability to lead the team in problem solving.

  • Strong working knowledge of government regulations.

Working knowledge of systems that provide loan information

Required Qualifications:

  • Bachelor's degree or equivalent,

  • 2-5 years of leadership experience, preferably in loan servicing, operations management or equivalent field.

  • Operations management skills

Preferred Qualifications:

  • Commercial lease/loan origination/servicing or credit experience

  • Working knowledge of lease/loan accounting and lease/loan systems

  • Knowledge of industry trends and practices

  • Lean Six Sigma or equivalent problem solving skills


Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

This position is eligible to earn a base salary in the range of $62,000.00 to $80,000.00 annually depending on job-related factors such as level of experience. Compensation for this role also includes eligibility for short-term incentive compensation and deferred incentive compensation subject to individual and company performance. Please click here for a list of benefits for which this position is eligible.

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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Operations Section Manager (Equipment Leasing Services- Customer Service And Collections Teams)

Keybank National Association