Operations / Sales Director

Premier Senior Living Group Moosic , PA 18507

Posted 3 months ago


Position Summary:

To lead and direct the overall operations and sales of the community in accordance with customer needs, government regulations and Company policies, with focus on maintaining excellent care for the residents while achieving the community's business objectives.

Essential Job Functions:

Community Management

  • Work closely with DVP to identify company goals and objectives and hold community leadership teams responsible for the implementation and goal setting of strategic plan of the company.

  • Strategize and plan for short and long-term operations goals that support company culture and overall business strategy.

  • Evaluate, train and advise community leadership teams on the impact of short-term and long-term planning, introduction of new programs and strategizes and regulatory interaction.

  • Build, develop and manage Executive Directors to be capable of carrying out needed sales and marketing initiatives.

  • Monitor each department's activities, communicate policies, evaluate performance, provide feedback and assist, observe, coach, and discipline timely and fairly, as needed.

  • Utilize government survey information, in addition to other source documents, to address areas of importance as defined by our customers.

  • Be familiar with Standard Precautions, Exposure Control Plan, Fire Drill and Evacuation Procedures and know how to use the information.

  • Oversight that all residents are free from neglect, mistreatment, abuse and misappropriation of personal property.

Compliance Management

  • Conduct routine inspections of services being provided to ensure highest quality.

  • Cleanliness and maintenance of the community and grounds.

  • Safety of resident's, their visitors and staff regarding Infection Control, Fire, and Safety policies and procedures.

  • Ensure that each community complies' with the Residents' Rights and Community Policies and Procedures.

  • Maintain current knowledge of State Regulations and ensure compliance in all surveys conducted by licensing authority.

  • Ensure that each community is conducting the required Quality Assurance, Safety Committee and Resident Safety Committees meetings.

  • Ensure that all resident and employee records are complete and contain all the necessary documentation and follow up to maintain compliance with state regulations always and confidentiality maintained, HIPPA.

  • Review all community policies and procedures annually and update as needed, including Emergency and Disaster plan

Business Management

  • Review and evaluate community budgets, monitor labor costs, raw food costs, accounts receivable, accounts payable and payroll in concert with the home office and Operations staff. Appropriately handle and safeguard community funds.

  • Oversee the management of capital expenditure projects as undertaken by each building, planning projects in accordance to approved guidelines and ensuring that the expenditures meet cost projections and completion timeframes.

  • Review and evaluate community budgets and business practices to include labor costs, raw food costs, all supplies, payables, and receivables.

Marketing and Revenue Management

  • Ensure optimum/maximum occupancy, revenue and profitability for each community.

  • Develop and implement sales and marketing plans. Keep abreast of market trends and competition.

  • Guide, manage and mentor Executive Directors to effectively reach occupancy and revenue goals.

  • Create a culture that trains and supports all community staff to participate in internal sales process.

  • Effectively perform all phases of external relationship building/partnering with referral sources.

  • Promote occupancy and revenue growth through effective, planned events with communities at large, resident and families.

Skills and Abilities:

  • Bachelor's degree preferred

  • 3 years of operations experience working in Senior Living, Assisted Living and/or Memory Care.

  • Must be able to read, write, speak, and understand the English language.

  • Must be computer literate and proficient in Word and Excel as well as the company selected software programs.

  • Perform work tasks within the physical demand requirements of your position including standing, sitting, walking, lifting, carrying, pushing, pulling or otherwise move objects for extended periods of time.

  • Good communication skills with excellent time management skills, self-discipline and patience.

  • Must be available by phone 24 hours a day, 7 days a week.

  • Able to work full time, with some weekend work.

  • Perform Essential Duties as outlined above and anything else required or requested from the Divisional Vice President.

  • Travel is required.

  • Works beyond normal working hours, and in other positions temporarily, when necessary.

Certificates and Licenses:

  • Current valid documentation of successful completion of the "American Red Cross" or American Heart Association" CPR/First Aid Certification for Health Care Providers (BLS). CPR certification must remain current during employment.

  • Attend or complete (CEUs) in-service education programs to meet community and licensure educational requirements.

  • Must maintain a valid driver's license as travel is required, driving.

Working Conditions

  • Tasks assigned to this position may involve potential and/or direct exposure to blood, body fluids, Infectious diseases, air contaminants, and hazardous chemicals.

Physical and Sensory Requirements

  • Meet all health requirements including TB including all required immunizations.

  • Must pass background check and random drug tests.

  • Must be able to move intermittently throughout the workday.

  • Must possess sight or hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of this position can be fully met.

  • Must meet the general health requirements set forth by the communities, which may include a medical and physical examination.

  • Must be able to walk the community for most of the day and stand for extended periods of time.

  • Must be able to lift a minimum of 5 pounds and a maximum of 50 pounds, periodically and/or as needed.

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Operations / Sales Director

Premier Senior Living Group