Operations Research Analyst

United Services Automobile Association (Usaa) San Antonio , TX 78245

Posted 2 months ago

Purpose of Job

Develops and implements solutions to influence business decisions for relevant CoSA or line(s) of business. Develops best in practice solutions to complex business challenges. Identifies opportunities to change, enhance, or streamline existing business projects and initiatives. Leads project prioritization and coordination to best manage business resource utilization within assigned functional area. May lead projects with stakeholders across multiple functions.

Job Requirements

  • Leads teams on project management, business rules analysis and development, product development and service delivery.

  • Identifies opportunities and/or implements business solutions to meet business needs.

  • Researches, plans, develops, implements, and administers rules, requirements, procedures, contracts, and processes to ensure compliance, product competitiveness, profitable growth and adherence to USAA's commitment to being World Class.

  • Collaborates with enterprise partners to facilitate the development of business rules, requirements and artifacts.

  • Serves as a coach and on-the-job trainer for other team members.

Minimum Requirements:

  • Bachelor's Degree or 4 additional years of related experience beyond the minimum required may be substituted in lieu of a degree.

  • 6 or more years relevant product or industry experience.

  • Advanced knowledge of relevant industry technology applications.

  • Advanced experience developing solutions and recommendations that will increase efficiency and improve business decisions.

  • Advanced knowledge of Microsoft office.

  • Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions. This will take approximately 5 minutes. Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred Requirements:

  • 2 or more years developing stakeholder presentations

  • Advanced knowledge of complaint management and Bank reputation metrics

  • Qualitative and Quantitative research experience

  • Quantifiable years with project/program management

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs. Additionally, our career path planning and continuing education will assist you with your professional goals.

USAA also offers a variety of on-site services and conveniences to help you manage your work and personal life, including seven cafeterias, two company stores and three fitness centers.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager's approval prior to posting.


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Operations Research Analyst

United Services Automobile Association (Usaa)