Operations Research Analyst

Corner Alliance is a dynamic, growing consulting firm that devotes itself to providing an enriching employee experience while working in meaningful ways to create results for the government. We are currently seeking an Operations Research Analyst with 10 years of experience to join our team and fully embrace our core values.

About the Role:

As an Operations Research Analyst supporting our Federal government client, you will play a critical role in providing analytical and strategic insights to manage the operations of its customer-facing Contact Center infrastructure. In this role, you will be responsible for conducting research, providing insights, and documenting critical strategic plans and initiatives toward updating, upgrading, and elevating services for geographically distributed call centers in CONUS. Specifically, a successful Operations Research Analyst will create strategy and policy regarding the capabilities of the call center inclusive of design considerations, performance metrics, automation support, requirements gathering, strategic plan support, and independent verification and validation of existing plans. The role will require a self-starter, comfortable working in a dynamic and fast-paced team setting.

Key Responsibilities include (but not limited to):

• Develop and implement operations research models and techniques for solving complex operational problems

• Use statistical analysis techniques to create models and forecasts

• Analyze operational data and develop efficient and cost-effective solutions

• Develop and implement optimized operational strategies and procedures

• Monitor operational performance and provide feedback on results

• Prepare and present reports on operational performance and results

• Assist in the creation of performance metrics

• Collaborate with Subject Matter Experts to identify a roadmap and high-level plan to support the future Concept of Operations

• Identify performance trends based on metrics analyses and recommend areas for operational efficiencies and cost savings

• Review strategic plans

• Contribute to the creation of new strategy and policy

Location:

You will work as part of a remote team.

Required Experience/Skills:

• A Bachelor's degree and 10 years of relevant professional experience.

• Proficiency in the application of advanced statistical techniques

• Strong analytical and problem-solving skills

• Experience in strategic planning, operational research, and statistical analysis

• Ability to collaborate effectively with cross-functional teams and stakeholders

• Ability to pass a public trust clearance.

• U.S. Citizenship or Lawful Permanent Resident

Preferred Experience/Skills:

• Knowledge of contact center operations and related technologies

• Previous experience supporting the IRS

Don't think you have everything for this role but are still very interested? Don't hold back from applying because you may not have it all. We're looking for someone who is coachable, unflappable in navigating challenges, resourceful in learning new skills, innovative in challenging the status quo, excellent in writing, analytical in thinking, skilled in prioritization, and a rapport builder with clients and colleagues.

What Corner Alliance Can Offer You:

Corner Alliance offers a comprehensive and competitive benefits package for full-time employees including 401k matching (4%), PTO (3 weeks to start, 4 weeks (2-5 years) and 5 weeks (5 years+)), health, dental, vision, short- and long-term disability, FSA accounts, 4 weeks of paid parental leave, 11 paid holidays (including your birthday off), fitness & cell phone reimbursements, all hands update meetings, annual in-person all hands team building day and evening out, regular check-ins for professional growth goals, semi-monthly one on one performance manager meetings, a social team that meets monthly to coordinate events, use of technology like Slack to keep us connected and collaborative, and overall, a company culture dedicated to a highly engaged team.

Corner Alliance is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), national origin, disability status, genetics, protected veteran status, or any other basis covered by applicable law. We are dedicated to building a diverse and talented workforce that reflects the strength of our society and our shared commitment to excellence and inclusivity. We make a steadfast commitment to actively seek, recruit, and hire qualified candidates from these groups for our open positions.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Corner Alliance please call (202) 754-8120 or email [email protected].

Corner Alliance participates in the E-verify program and will provide the Federal Government with Form I-9 information to confirm work authorization in the U.S.

Visit us at www.corneralliance.com to learn more.