Operations Reporting Specialist "On-Site"

Position Summary

The role of this position is to fulfill Operations Reporting duties for all stores within their group, freeing up the Operations teams the time to include additional Customer Facing duties that support Store Sales.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Responsible for the daily reporting of Store Operations Teams

• Contact all guests at least once daily to maintain less than 2% Pending Paid Committed as reported daily by the Retail Business Analyst

• Proactively find solutions to fulfillment issues by contacting partners in the Special-Order Group and purchasing the as soon as an order goes past its lead time

• Work with DC Partners ensuring orders are invoiced upon item delivery

• Work with IT partners to ensure technical issues do not prevent an order from being invoiced.

• Open RMA Analysis and reporting

• Open RMAs maintained at less than 14 days, or when Special Orders/Back Orders become available, whichever is the longer period, excluding MXD orders, maintained to less than 90 days.

• Per SOP and guidelines, disposing Store Credit in close cooperation with the store

• Include analysis of, and, Customer Adjustments as needed to close out Accounts Receivable Orders. Works closely with the OM and GM to ensure proper store approvals are received

• Commercial Trade Sign-ups - Thursday and Monday validation of Refund Checks {RFCKs}

• Works closely with guests when contacting them on all points listed above

• This team, in the process of working the points listed above, will routinely find it necessary to assist guests in using funds that may be available to them. This may include Warranty funds, which must be used on other merchandise, to Store Credit generated from an RMA, which could otherwise be disposed without our assistance.

• Ability to work weekends and most holidays

• Able to work in a fast-paced environment

Qualifications

Education/Experience: High School Diploma or GED equivalent. Previous retail experience in a direct guest interactive environment required; "Big Box" experience preferred, Light Bookkeeping experience, Strong math skills.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Word & Excel.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant's education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: $17.00 - $22.05

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Benefits Include:

• Medical

• Dental

• Vision

• 401(k) (full and part time eligible)

• Vacation

• Sick Time

• Flex Spending Account

• Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

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