Operations Remote Care Medical Assistant (Cma/Lpn) (Remote Within Oregon)

Compensation: $17.90 - $23.50 per hour (based on years of experience)

Summary:

The Operations Remote Care Medical Assistant provides customer service and patient care in accordance with Clinic protocols, departmental workflow processes, and recognized standards.

Responsibilities:

1.Will participate and maintain a culture within The Corvallis Clinic that is consistent with the content outlined in the Service and Behavioral Standards document. To this end, employee will be expected to read, have familiarity, and embrace the principles contained within.

2.Coordinates and collaborates with the practices' providers, clinical and office staff, and other resources to address all these effectively.

3.Accurately records pertinent information in the EHR and ensure necessary patient care documentation is processed and done so in a timely manner.

4.Accepts and returns patient phone calls in a timely manner, as per provider direction, with accurate documentation.

5.Assists all TCC departments to ensure clinical workflow is effective and efficient, while delivering quality patient care and customer service. This includes but is not limited to: Worklists/task management, referrals, Rx refill and order management, contacting patients/organizations, and case/bucket management.

6.Improves the quality of care through continuing education and self-evaluation of the effectiveness of care. This includes attendance and participation in most in-services/department meetings and remaining current on clinic/department policies and procedures.

7.Works in compliance with the requirements as outlined in the Remote Work Agreement.

8.Other tasks as assigned.

Education, Licensure, and Experience:

1.Two (2) years healthcare experience as a Certified/Registered Medical Assistant or LPN with an active certification or LPN with an active license required.

2.Minimum one (1) year of case management, care coordination, or practice experience required.

Knowledge and Skills:

1.Ability to work well with providers, clinical staff, and patients.

2.Ability to work on multiple tasks simultaneously in a busy, fast-paced environment while maintaining quality of work.

3.Highly self-motivated, organized, and able to work independently - you will be held to a high standard of quality and productivity for work.

4.Maintain patients' privacy, confidentiality, and safety, and adhering to ethical, legal, and accreditation/regulatory standards always.

5.Technology experience - preferably with multiple EHR systems, but at a minimum familiar with Microsoft Office and comfortable learning new software quickly. Experience with Athena a plus. Intermediate computer and telephone skills.

6.You will be the voice of our company, on the frontline speaking with the patients, so you must be highly professional on the phone; able to maintain a compassionate and engaging tone even with distrustful or unhappy patients; quick thinking to respond in the moment to patient questions and needs, with strong critical thinking skills to ask appropriate follow-up questions and prioritize what you learn from patients; someone who enjoys working with a wide variety of personalities. Excellent customer service skills.

Technology Requirements:

1.You should have fast and reliable internet, i.e., internet speed equal to or greater than 300 Mbps for download and 30 Mbps upload; please note that satellite internet service is not sufficient for this role.

Perks and Benefits:

• Work-life balance is a top priority at The Corvallis Clinic

• 7 holidays + 2 floating holidays = 9 Paid Holidays! Early release on Christmas Eve and New Year's Eve

• Generous Personal Leave Accrual

• Benefits: Medical w/ HSA or HRA, Dental, Flexible Spending Acct (FSA)

• Employer contribution to HSA and HRA (when enrolled in Medical Plan)

• Employer paid Long Term Disability (LTD), Basic Life/AD&D, Employee Assistance Program (EAP)

• Voluntary Benefits (Vision, Life Insurance and AD&D, Pet Insurance, Aflac, Legal Shield)

• Retirement - 401k eligible and auto enrolled after 90 days, 100% vested from day 1, with discretionary clinic match after 1 year (w/hours requirement) and discretionary Profit Share after 2 years (w/hours requirement).

• Pay on Demand (up to 2x per month)

• Casual Fridays (with clinic approved attire)

• Year-round employee engagement events and festivities

• Team centered culture, delivering exceptional medical care with compassion and a commitment to service.